Job Summary

NOTE: Working hours are Monday-Friday 10:00am-7:00pm EST

Responsibilities:

• Assist associates in the administration of their Short Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA).
• In-depth knowledge of regulations related to FMLA, ADA, STD, and State leave laws.
• Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions.
• Keep records of all call conversations in leave system in a comprehensible way.
• Research and resolve discrepancies between associates and leave request.
• Maintain leave of absence documentation, files and data.
• Reviews file notes and explain leave process to associates and managers
• Coordination of Salaried Short Term Disability with Corporate payroll
• Compiles employee data and submits information regarding any state leave.
• Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information.
• Works with Unit Managers, Human Resources, and Benefit Team keeping them informed of any employee’s leave of absence.
• Regular and reliable attendance
• Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Qualifications:

• Bachelor’s degree or 3+ years of experience administering leave of absence.
• Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations.
• Bilingual, fluent in English/Spanish preferred
• Strong phone and verbal communication skills along with active listening.
• Excellent organizational skills.
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills
• Ability to work well in a fast-paced, stressful, dynamic environment.
• Ability to multitask is essential
• Must have a minimum of 3 years customer service experience.
• Must have Microsoft Office experience.
• Must be friendly, outgoing and creative.
• Must have FMLA experience.
• Experience with STD, COBRA, and ADA a plus.
• Experience with Source 500 a plus.