Level 3 HelpDesk Technician

Summary

Provide professional and efficient Level III technical support to Lazard employees who are using Lazard proprietary applications as well as other client-server applications. This individual will diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical. The role reports to the Corporate HelpDesk Manager and has some flexibility in identifying and initiating activities to achieve the objectives of the position.

Responsibilities

• Troubleshoot, isolate, and research problems, recommending solutions and escalating to the Desktop Engineering group or application support teams when necessary
• Communicate known problems and fixes to team members and other technical groups, submitting knowledge solutions as needed, notifying management and end user communities where applicable
• Produce and analyze production reports and identify end user trends, making recommendations to management on proactive course of action
• Active Directory user administration, including but not limited to account/group administration
• Monitor Level 1 & 2 ticket/call/email queue and offer guidance when needed
• Train new staff in Level 1 & 2 Helpdesk
• Assisting with call coverage when Level 1 & 2 unavailable
• Provide out of hours support on an on-call basis
• The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements
• Other duties as assigned

Qualifications

• Degree in a technical field of study relevant to the position and demonstrate capability to operate in a highly technical environment.
• Engineering level technician with a technical support responsibility and mindset
• Possess the ability to diagnose and troubleshoot complex system issues
• Strong understanding of Windows 10 and Windows Server 2016/2019
• Strong understanding of PowerShell and desktop scripting toolsets
• Strong knowledge of various integrations of a corporate infrastructure
• Knowledge of networking and the basics of LAN administration
• Knowledge of, and ability to use ServiceNow for ticketing and process automation
• Excellent oral and written skills to interface with all user/technical communities within Lazard
• Understanding of financial business environments will increase the incumbent’s potential for success
• Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects

About Lazard

Lazard, one of the world's preeminent financial advisory and asset management firms, operates from 43 cities across 27 countries in North America, Europe, Asia, Australia, Central and South America. With origins dating to 1848, the firm provides advice on mergers and acquisitions, strategic matters, restructuring and capital structure, capital raising and corporate finance, as well as asset management services to corporations, partnerships, institutions, governments and individuals. For more information on Lazard, please visit www.lazard.com.

Diversity and Inclusion at Lazard

Lazard is an intellectual capital business focused on delivering the best advice and solutions to clients. Achieving these objectives requires us to identify, develop and retain the best talent. A workforce comprised of people with varied backgrounds and experiences creates a rich diversity of thought that empowers us to challenge conventional wisdom, as diverse perspectives lead to better decisions.

Benefits

Competitive compensation packages | Robust health coverage, including non-traditional services such as Lasik eye surgery and egg freezing and storage | Annual Firm HSA contributions| annual credit for waiving medical coverage | LGBTQAI+ healthcare concierge |401(k) Plan and Firm matching contributions | After-tax 401(k) contribution option with Roth-in-Plan Conversion | Annual wellness reimbursement |Up to 20 weeks of paid parental leave | Adoption and surrogacy reimbursement |Back-up child and elder care services | Tuition Reimbursement | Resource Networks| Remote Flexibility