Job description
Position:
Loan Servicing Supervisor
Department:
Loan Operations
Location:
Wichita, KS
Full-Time/Salary
Jump start your career at
Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
- Loan Servicing
- Provides support within a supervisory role assisting the manager and servicing group in its day to day functions and has a fundamental understanding of loan servicing functionalities. Responsible for managing tasks throughout the loan servicing process, such as processing payments, fees, letter of credit matters and other loan related questions as they arise. Liaise with department manager in mentoring fellow team members
- General knowledge of banking and various commercial/consumer fee based products
- Applied knowledge of Bank policies and procedures
- Excellent verbal communication skills, strong attending to detail, strong organizational skills and outstanding interpersonal skills
- Ability to work independently with good problem solving, research, and decision making abilities
- Ability to accept and facilitate change, whether indicated by corporate needs, market or regulatory requirements
- Experienced in handling a wide range of customer interactions including potential to handle difficult customer situations as well as explain complex loan information
- Knowledge of Bank Secrecy Act, OFAC, and USA Patriot Act including Customer Identification Program, Customer Due Diligence when setting up CIF information related to commercial accounts and identifying high risk accounts, reporting suspicious activities to Supervisor or BSA Department
- Ability to work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
- Ability to work as part of a team and with minimal supervision with ability to take ownership and follow through to resolution
- Ability to multi-task
- Ability to understand the banks loan policy and regulatory compliance
- Understanding of the loan operations workflows and procedures impact to the business
- Perform other duties as assigned or required
Required Skills & Education
- College degree or 3 years equivalent experience
- General knowledge of banking and various commercial fee based products
- Good understanding of loan application policies and procedures, as well as documentation required by government regulations preferred
- Good organizational and analytical skills
- Good computer, keyboard, and software application (Microsoft Word and Excel) skills
- Excellent interpersonal skills and professional manner
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Who we are
Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 67 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/ Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Find your future at Equity Bank!
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 10 pounds on an occasional basis. Must be able to talk and listen to others. Frequently uses hands and fingers to handle or feel. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.
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