Description

The Department of Revenue (DOR) is seeking to fill two Management Analyst 4 - System Specialist positions to support the Working Families Tax Credit (WFTC) division.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Please review the opportunity details below and forward this message to others you feel may be qualified.

Duties

We are looking for:

An experienced technical professional who can help us enhance and maintain our WFTC systems.

You will serve as senior level system specialists in for the WFTC Division in the Automated Tax and Licensing Administration System (ATLAS), the agency’s core tax and licensing system. You will demonstrate technical expertise, competency in quickly grasping the nuances of this program, and an ability to collaborate with professionals throughout DOR and in other organizations. Your creative problem solving skills will aid the division in establishing technical solutions new to the agency.

More of what you will do:

• 
  Provide the highest level of technical expert analysis to WFTC leadership, ATLAS developers, and AMP staff.
• Analyze, plan, and coordinate changes to ATLAS configuration.
• Work collaboratively with WFTC staff, ATLAS developers and AMP staff to create business rules and determine requirements for new system functionality.
• Plan and coordinate testing, including creating test scenarios.
• Create, review and test technical change requests (SQRs).
• Facilitate inter-divisional meetings to define requirements, develop test plans, and to review or create documents about enhancements, legislative changes or corrections to ATLAS.
• Implement improvement and innovations within ATLAS to improve efficiency.
• Serve as technical expert in helping create and provide training for WFTC staff.

Qualifications

Bachelor’s degree in business administration, public administration, accounting, or related field AND four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience

OR

Two (2) years (or more) professional experience related to work in three (3) or more of the following areas:

• 
  Conducting complex research.
• Analyzing policies, laws, rules or regulations.
• Providing recommendations regarding multidimensional problems and/or serving as consultants to executive management.
• Leading agency process improvement teams.
• Developing and implementing systems.
• Implementing long-range strategy plans.

OR

Three (3) years (or more) of demonstrated in-depth knowledge and understanding of the division’s business processes within a Department of Revenue division

AND

One (1) year of experience related to work in three (3) or more of the following areas:

• Serving as the expert and/or supervisor researching, analyzing, and making recommendations regarding multidimensional problems.
• Conducting complex research and making recommendations that have a broad scope and significant impact on outside agencies or institutions, organizations, and the public.
• Providing expert advice and consultation to executive management, internal departments and outside organizations with varying issues, diverse and conflicting interests.
• Leading agency process improvement teams.
• Developing and implementing systems.
• Implementing long-range strategies/plans.

Preference may be granted to candidates who have the following skills and experience:

• Knowledge of ATLAS or GenTax integrated tax processing software.
• Experience coordinating, facilitating and/or participating in conducting system testing.
• Experience creating, reviewing and analyzing complex test scenarios.
• Experience using advanced principles of management, including strategic and operational planning.
• Experience with managing or assessing time, costs, issues/problems, and risk associated with a particular assignment or project.
• Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships with external units or partners using excellent communication skills for meeting facilitations, networking, team building, conflict resolution and presentations.
• Experience in Microsoft Office tools such as Word, Excel, PowerPoint and Project.
• Ability to absorb new and complex information quickly.
• The ability to break complex information, issues, or projects into simplified parts or tasks.
• Proficiency in solving problems and using analytical thinking to determine the root cause of complex issues.

To be considered for this amazing opportunity:

• Please complete your online profile in detail, as it will serve as your resume.
• Please attach a letter of interest, describing your specific work experience that qualifies you for this position.

*Note - Incomplete applications and applications received without requested attachments may be disqualified.*

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout (redact) your social security number and date of birth before attaching.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Supplemental Information

At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method.

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.