Job Summary and Scope of Responsibilities:

The Dental Program Manager provides effective and functional leadership for dental clinical operations at Neighborcare Health. The Dental Program Manager directly reports to the Director of Clinical Operations (DCO), to ensure connection and partnership with operations and other leaders; however, this role also has a direct and strong partnership with the Chief Dental Officer (CDO) and works on executing strategies and goals of the dental program.

Primary Responsibilties:

• Work collaboratively with Chief Dental Officer to accomplish key goals and initiatives for the dental program, including the School Based Dental Program

• Responsible for the delivery of quality dental clinical operations, including financial stewardship and budget goals
• Set the tone for patient service and patient experience through activities and initiatives, as well as supporting resolution of patient concerns and feedback
• Partner with other teams and departments to drive change and lead and sustain improvement in clinical setting, such as workforce development, revenue cycle, and scheduling management
• Collaborate with the Quality Team, site clinical staff and providers on panel management, population health and care gap closure.
• Lead Dental Operations and Dental Leadership meetings to achieve program goals
• Supervise the Dental Clinic Administrators and provide support/mentorship to the Associate Clinic Administrators
• Mentor and coach clinic administrators and staff to achieve their greatest success
• Direct fiscal, service, and quality goals of the dental clinical operations and create an environment of accountability in every role
• Support increased patient access and organization growth by leading the expansion of services and sites
• Look externally for best practices and collaborate actively with external partners and organizations for shared learning
• Strong engagement with outside partners, both public and private, to expand partnership opportunities, problem solve system issues, and advocate for Neighborcare Health programs and patients
• Strong engagement with community partners to enhance services, program effectiveness, and reduce disparities.
• Represent the organization as necessary at meetings with organizations serving the communities we serve.
• Ability to make decisions and influence others for success
• Facilitate trust and teamwork, fostering superior communication skills and change management skills
• Sets the tone for positive patient service and patient and staff experience by meeting and leading to Neighborcare Health’s Service Commitments: a warm welcome; respect; caring; working together and trusting relationship
• Work collaboratively with Chief Dental Officer to accomplish key goals and initiatives for the dental program, including the School Based Dental Program
• Responsible for the delivery of quality dental clinical operations, including financial stewardship and budget goals
• Set the tone for patient service and patient experience through activities and initiatives, as well as supporting resolution of patient concerns and feedback
• Partner with other teams and departments to drive change and lead and sustain improvement in clinical setting, such as workforce development, revenue cycle, and scheduling management
• Collaborate with the Quality Team, site clinical staff and providers on panel management, population health and care gap closure.
• Lead Dental Operations and Dental Leadership meetings to achieve program goals
• Supervise the Dental Clinic Administrators and provide support/mentorship to the Associate Clinic Administrators
• Mentor and coach clinic administrators and staff to achieve their greatest success
• Direct fiscal, service, and quality goals of the dental clinical operations and create an environment of accountability in every role
• Support increased patient access and organization growth by leading the expansion of services and sites
• Look externally for best practices and collaborate actively with external partners and organizations for shared learning
• Strong engagement with outside partners, both public and private, to expand partnership opportunities, problem solve system issues, and advocate for Neighborcare Health programs and patients
• Strong engagement with community partners to enhance services, program effectiveness, and reduce disparities.
• Represent the organization as necessary at meetings with organizations serving the communities we serve.
• Ability to make decisions and influence others for success
• Facilitate trust and teamwork, fostering superior communication skills and change management skills
• Sets the tone for positive patient service and patient and staff experience by meeting and leading to Neighborcare Health’s Service Commitments: a warm welcome; respect; caring; working together and trusting relationship

Key Skills, Knowledge, and Abilities:

• Leads the achievement of Neighborcare core values with integrity: Social Justice, Cultural Sensitivity, Community, and Excellence

• Awareness, knowledge and respect for the health and socioeconomic needs of a low-income, underserved population
• Ability to communicate respectfully with people of varied racial, educational and socio-economic backgrounds as well as individuals with disabilities and illnesses

• Ability to develop collaborative working relationships and foster a positive working environment and high performing managers and teams
• Ability to provide staff constructive and effective performance feedback and maintain confidentiality of staff information
• Ability to develop solutions and manage expectations
• Conflict management skills and track record of effectively dealing with human resource practice issues
• Ability to communicate effectively in person, email, and on the phone
• Attention to detail and ability to work effectively in a high pressure, time-sensitive, and complex environment
• Demonstrated skills in planning, decision-making, goal setting and process improvement efforts
• Effective fiscal management of assigned budget accountability
• Demonstrates thorough Health Care and patient care knowledge
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures
• Proficient with computers and Microsoft Office Suite

Preferred Education:

• Bachelor’s degree or equivalent experience in healthcare leadership

or

• Master’s degree in Health Administration, Business Administration, Public Health, or similar field

Years of Relevant Experience Required:

• Three of more years of Healthcare Management/Supervisory experience

Years of Relevant Experience Preferred:

• Dental or community health center environment experience
• Experience with supervision and management of a team

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is minimum $114,920.00 up to $159,286.40 maximum.

Compensation will be determined based on years of relevant experience.

Union: No

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)