Job description

Servpro lives by 5 main Core Values.

EXCEPTIONALISM - We look, act & communicate like the professionals we are.

COMMUNICATION - Timely accurate information when communicating with our team, clients and customers.

TEAMWORK - We subordinate our own personal needs over the needs of the team (together we accomplish more)

PUNCTUALITY - We meet appointment timelines, and act in a timely fashion. (While others may look at the calendar, we look at our stopwatch)

PERSONAL DEVELOPMENT - We hire and train the BEST! But we also know the best today is not enough tomorrow. We maintain the best through self-directed personal growth.

If you embody these core values, we want to talk to you!!

Perform all marketing administrative tasks related to daily route preparation, quality control data, referral source follow-up, key measurement, scoreboard, and marketing/sales plan updates. Maintain Franchise web and social sites. Conduct Center of Influence (COI), facility and key account research. Set-up, manage, and participate in Franchise marketing and community involvement events. Perform general marketing duties, such as drafting correspondence, filing, and creating reports/newsletters.

Primary Roles and Responsibilities

1. Route Administration & Validation Support

• Daily Route Preparation
• Route Database Management
• ERP Database Management
• ERP File Completion Assistance
• Routes Materials Preparations
• RFP & Vendor Approval Support
• Supplies and Office Materials

2. Marketing Administration

• Referral Source Follow-up
• Maintain Franchise Web & Social Sites
• Priority Response & Weather Monitoring
• COI & Facility Research
• Key Accounts Target Lists & Research
• Association Membership Administration

3. Brand & Marketing

• Advertising Placement & Tracking
• Sales Collateral & Marketing Materials
• Franchise Brand Perception
• Newsletter & E-Blast Coordination & Execution
• PR Program Coordination & Execution

4. Events Coordination

• Continuing Education Events
• Marketing & Entertainment Events
• Community Events
• Association Events
• Networking Events

5. Documentation & Reporting

• Team Scoreboard
• Quality Control Data
• Key Measurements, Activity, & Results
• Expenses & Budgets
• Marketing & Sales Plans
• GPS/Routes Monitoring

Necessary Experience and Skill Set

• Experience with sales and marketing support
• Superb customer service, administrative, and verbal and written communication skills
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Two to three years' customer service, coordinator or support position experience preferred

Formal Education/Training

• Associate/bachelor's degree preferred

Physical and Work Environment Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is less than 20%, primarily local during the business day, although some out-of-the-area and overnight travel may be required.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working various hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may ne needed dependent upon the business needs.

Salary and Commissioned Based

Please email resume OR drop off at our Idaho Falls location during normal business hours.

Job Type: Full-time

Pay: $45,000.00 - $130,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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