To provide each guest with excellent customer service,massages and body treatments.

Essential Functions:

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.
• Provide consistent professional treatments as directed in training classes and accepted certification practices
• Properly care for equipment and product used
• Communicate and describe in an articulate manner the spa offerings
• Compare and contrast the different services on the menu
• Recommend and up-sell services at the spa facility on property
• Handle guest questions and concerns with professionalism and courtesy
• Respond to guest requests immediately, accurately, and appropriately
• Understand the importance of and committed to continuing education
• Work unsupervised for extended period of time
• Uphold all protocols for set-up and cleanliness of treatment rooms.
• Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude
• Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.
• Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed.
• Comfortable around guests who may be in a state of undress
• Perform other tasks as assigned b Manager or Assistant Manager.
• Ability to troubleshoot and problem solve problems in fast paced environment

Other:

• Regular attendance is essential to the successful performance of the position
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
• Must comply with rules and regulations for the safe and effective operation of the facility
• Maintains a friendly pleasant and professional demeanor and appearance at all times

Qualifications:

• Two years massage therapy experience at a resort or high level country club
• Proper training and certificates for service provided. (Must be able to produce certifications upon hire.)
• High school diploma
• Experience in administering treatments to male and female guests in a professional manner.
• Understand and follow Blood Born Pathogen procedures
• Excellent, reading writing and oral proficiency in the English language
• Must be able to stand up to 9 hours per day Length of time of these tasks may vary
• Able to lift 15lbs occasionally
• Able to work entire shift in a Mask
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.
• Must be able to operate office equipment such as computers, online booking platorms, printer, and two way radio.

Pay: $15.00 per hour plus 20% commission

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.