This position is responsible for providing excellent patient care and experience in accordance with MPHC guiding principles, HIPAA, and any other applicable federal & state laws. The Medical Assistant II position must be able to perform the essential functions of a Medical Assistant and Customer Service representative (front office duties).

Back Office

• Ensures HIPAA compliance and patient privacy in accordance with law, policies and procedures. Completes module/training-demonstrates advanced understanding of appropriate documentation, medical records, double verifier upon rooming and phone calls.

• Maintains CLIA-waived testing competency and ensures compliance with all checking and documentation of CLIA waived testing.

• Completes chart prep for assigned provider daily to include the review of any outstanding care items, insurance verification, appointment confirmation and review ASIIS, as appropriate; make updates to EHR as needed. Completes follow up calls for missed appointments and schedule them in the appropriate timeframe per department.

• Appropriately rooms the patient and documents in the EHR accordingly (i.e Obtains and documents chief complaint, vital signs, medical and social histories, questionnaires, plotting growth grids, etc.)

• Demonstrates the ability to problem solve by managing EHR tasks for their assigned care team daily. Including Labs/DI’s, TE’s, Documents, Actions and Consult Pending. Uses proper charting procedure, i.e., noting date, time signature and job title.

• Cleans patient care areas in accordance with infection prevention policies and procedures.

• Verifies, administers, and documents all medications and/or immunizations given, including lot #, location and initials, in accordance with procedure.

• Maintains knowledge of immunization integrity and quality control guidelines.

• Restocks department supplies appropriately in exam rooms and central supply. Including but not limited to urine cups, needles, gauze, band aids.

• Performs quality controls and routine cleaning on medical equipment to meet quality assurance and infection control guidelines (logs). Identifies equipment needing maintenance. Reports malfunctioning equipment to supervisor; removes equipment out of patient care areas, if possible, for repair.

• Handles sterile and dirty instruments used in the departments according to instrument processing procedures; prepares instruments for sterilization.

• Utilizes and/or schedules interpreter services as needed by the patient.

• Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.

• Ensures biohazard and sharps containers are properly disposed of or emptied.

• Checks fax outbox to ensure there are no failed faxes for assigned provider.

• Follows established EHR and clinical workflows. Assist in training new Medical Assistants.

• Attends meetings and huddles as scheduled by the department. Presents on workflows and process improvement.

• Participates in preparing department for internal and external site audits.

• Maintains training, skills and certifications in accordance with policies and procedures.

• Performs other duties as assigned.

FRONT OFFICE

• Schedules and confirms patient appointment.

• Provides excellent customer services and enhance patients experience.

• Verifies and confirms insurance, eligibility and benefits coverage.

• Ensures assignment of PCPs and entry into patient centered medical home.

• Receives and updates patient demographics and pharmacy information.

• Collects and posts payments.

• Follows the cash reconciliation policy.

• Completes all necessary forms per MPHC guidelines, procedures and policies.

• Communicates and answers phone calls in a timely manner.

• Monitors the waiting area.

• Promotes and supports the integrated efforts within MPHC patient centered medical home

Minimum Qualifications:

• Graduate of Medical Assistant program/certification

• At least one year of medical assistant experience; six months for internal candidates
• Current CPR certification

• Electronic Health Record experience

• Completion of MPHC Front office training within 90 days of hire/promotion

Preferred Qualifications:

• At least one year of previous customer service experience

• At least one year of previous medical back-office experience
• RMA/CMA certification

• Comprehension - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Critical Thinking - Ability to deal with problems involving several concrete variables in standardized situations.

• Customer and Personal Service – Intermediate knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Clerical – Basic knowledge of administrative and clerical procedures in accordance with MPHC guidelines and state/federal compliances.

• Medical – Intermediate knowledge surrounding the handling of medical instruments and infection control procedures.

• Employee Safety - Ability to work in conditions where company determined PPE is required. Including the protections of hands, face, respiratory system, etc.

• Serviceability – Provides excellent quality of patient/customer care with accordance with Mountain Park Health Center (MPHC).

• Conformance - Complies with MPHC Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual reviews of departmental revisions regarding current on-going policies and procedures.

• Confidentiality - Observes and respects the confidentiality of information in regard to patients, visitors, and co-workers. Responsible for the confidentiality of any information given/learned while employed by Mountain Park Health Center (MPHC).

• Workplace Standards - Dresses according to MPHC’s dress code policy and procedure. Complies with specific department standards and/or any company issued mandatory dress code (PPE).

• Diligence - Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Perform in a manner consistent with MPHC standards.

Physical Demands
Stand F (Frequently)

Walk F (Frequently)

Sit F (Frequently)

Handling F (Frequently)

Reach Outward O (Occasionally)

Reach Above Shoulder O (Occasionally)

Climb N (Not Applicable)

Crawl N (Not Applicable)

Squat or Kneel O (Occasionally)

Bend O (Occasionally)

Lift/Carry

10 lbs. or less F (Frequently)

11-20 lbs. F (Frequently)

21-50 lbs. O (Occasionally)

51-100 lbs. N (Not Applicable)

Over 100 lbs. N (Not Applicable)

Push/Pull

12 lbs. or less O (Occasionally)

13-25 lbs. N (Not Applicable)

26-40 lbs. N (Not Applicable)

41-100 lbs. N (Not Applicable)