Job description

Family HealthCare Associates is seeking a Medial Call Center Representative for our location in North Richland Hills.. The Medical Call Center Representative will assist with patient registration, scheduling and confirming appointments, confirming insurance information, receiving and directing phone calls, accepting payments for Physician services and greeting patients and other visitors.

Job Functions

• Ensure a high level of customer service and proper phone etiquette when answering patient phone calls. Ensure call metrics are meeting and patients are scheduled correctly in the scheduling system.
• · Receive and direct phone calls, patients and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
• · Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
• · Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
• Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate facilities and areas.
• · Scan patient documents including insurance information into the EMR system.
• · De-escalate situations involving dissatisfied patients, offering patient assistance and support.
• · Provide clerical support to other departments.
• · Collaborate and work as a team with other departments.
• · May perform other duties as assigned or requested.

EOE

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All patients and employees are required to wear a mask at all times.
Covid vaccination is required and FHCA will consider medical and religious-based accommodation

Ability to commute/relocate:

• North Richland Hills, TX 76180: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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