Job description

JOB TITLE: Retail Associate

FLSA STATUS: Non-Exempt

DATE: February 2022

REPORTS TO: Store Manager

PRIMARY PURPOSE OF JOB

Responsible for delivering an industry leading customer experience when patients shop with The Farmer’s Wife. They will accomplish this goal by providing a high level of customer service, carefully assessing patients’ needs, recommending products based on their extensive cannabis and product knowledge, and transacting sales in an efficient and compliant manner.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Contribute to a high-quality culture focused on customer experience, compliance, mutual respect, cooperatively working as a team, and most importantly having fun.

• Ensure an industry leading patient/customer experience when interacting with patients.

• Consistently implement SOPs to ensure compliant operations at all times.

• Maintain a high level of cannabis and product knowledge by utilizing available training tools.

• Recommend appropriate products and services to patients.

• Solicit feedback from patients on desired products and services.

• Follow inventory and cash management protocols to prevent losses.

• Maintain a positive brand image in local market and beyond.

• Maintain a clean and organized store and work environment.

• Immediately inform Store Manager, Assistant Store Manager, law enforcement or DHSS, when there is an incident of theft, workplace harassment issue, or a security incident.

• Other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong written and verbal communication skills.

• Excellent customer service skills.

• Excellent organizational, multitasking, time management, and problem-solving skills.

• Team player with high level of dedication.

• Ability to work under pressure.

• Ability to prioritize with a high attention to detail.

• Ability to maintain patient and business confidentiality.

• High level of integrity and honesty.

CORE COMPETENCIES

Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.

Patient Relations – Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Sales Ability/Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospect and clients.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• Must be at least 21 years of age.

• High School Diploma or GED preferred.

• Two years of retail experience preferred.

• Experience in high-paced or specialty retail preferred.

PHYSICAL CONTEXT AND WORK ENVIRONMENT
Physical Requirements Percentage of Work Time Spent on Activity

Seeing: Must be able to see well enough to see the computer screen and documents. 75-100%

Hearing: Must be able to hear well enough to communicate with customers and team members. 75-100%

Standing/Walking: Must be able to move about the work area. 75-100%

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products. 0-24%

Lifting/Pulling/Pushing: Must be able to lift up to 50 pounds. 0-24%

Grasping/Feeling: Must be able to type and use technical sources. 75-100%

Working Conditions

Normal working conditions in a retail environment absent extreme factors.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Full-time

Pay: From $14.00 per hour

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mountain Grove, MO 65711: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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