We are seeking a full-time Medical Office Receptionist to join our unique employer health center in Detroit, MI!

Premise Health is the world’s leading provider of employer-based healthcare, and a certified Great Place to Work for back-to-back years amid the COVID-19 pandemic! We’re proudly partnered with Rocket Companies to offer an onsite suite of high quality, affordable healthcare services to Rock Family of Company team members.

These services are offered in-person and virtually from our beautiful 21,000 square foot spa-like clinic. It’s located on top of the historic First National Building in the heart of downtown Detroit, with incredible city views. Our team of 40 passionate, talented interdisciplinary clinicians provide: Primary Care, Urgent Care, Pharmacy, Behavioral Health, Musculoskeletal Care, Condition Management, Referral Coordination, Lab work, Vaccinations, and more! Our health center practices a unique integrated care model across all service lines and delivers concierge-style customer service. This ensures we produce the best health outcomes, and amazing health care experiences, for every team member.

We support work-life balance with no evening, weekend, or holiday shifts! Our hours are Monday – Friday from 8:00 am – 6:00 pm. Our National Virtual Health provider team supports after hours primary care 24/7, for extended and continuous access.

Premise offers a comprehensive benefits package to all full-time team members including Medical, Dental, Vision, 401K, generous paid time off, 10 paid holidays, and tuition reimbursement.

Essential Functions:

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain Annual Competencies.
• May require other duties as assigned.

Job Requirements:

• High school diploma/GED required
• Experience in a front desk/customer service related field required

Preferred Experience:

• Experience in a medical office preferred
• One year certificate from college or technical school with concentration in front office support for medical settings preferred

Street Address: 660 Woodward Ave. Detroit, MI 48226