Job description

Under the direction of the Patient Services Supervisor, the receptionist is responsible for incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner, entering & updating patient demographics, verifying insurance information, registering patients, scheduling appointments, front end cash collections consisting of co-pays, deductibles, co-insurance, payment on accounts and self pay, daily deposits, balancing paperwork at end of day, and other duties as assigned; Participates in a team environment to include open communication, trust, accountability and mutual respect.

EDUCATION and/or EXPERIENCE: Minimum requirements include: High school diploma or GED, medical office experience needed, excellent telephone etiquette, strong customer service skills, computer skills, copier, adding machine, fax machine & general office duties equivalent. Must be proficient in computer related skills, MS Office preferably in Excel and Word; ability to work with limited supervision; possess strong verbal communication skills, good organization skills and attention to detail.

JOB QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties include the following, but are not limited to:

Schedules appointments for patients either by phone when they call in or in person after an office visit

• Uses computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits.
• Ensures that updates (e.g., cancellations or additions) are input daily.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.
• Explains financial requirements to the patients or responsible parties and collects copays as required
• Other duties as assigned.

DMA is an Equal Opportunity Employer

FLSA: NON-EXEMPT

Must be able to pass a pre-hire background check and drug screen.

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dickson, TN 37055: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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