JOB PURPOSE: Responsible for managing specialized administrative activities for the department, including the referral process, surgical scheduling, phone triage, and other specialized administrative activities. This involves working collaboratively with department staff members, physicians, and leaders while coordinating schedules across a variety of departments.

KEY RESPONSIBILITIES:
1. Organizes and coordinates administrative needs for multiple physicians and administrative leaders.
2. Receives all new patient referrals and processes accordingly.
3. Initiates contact with referring provider or patient to collect clinical and demographic information required for initial patient encounter.
4. Schedules and confirms patient appointments.
5. Develops, maintains, and distributes various reports and call schedules for the department.
6. Answers multi-line phones for department. Triages calls, takes messages and/or transfers to appropriate staff.
7. Prints and distributes patient status updates to referring physicians and dialysis centers.
8. Schedules surgeries, posts to appropriate calendars, and distributes surgery communication to appropriate personnel.
9. Orders, maintains, and receives supplies and equipment necessary for department function.

KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate professionally and effectively. Skill and ability to handle multiple priorities. Ability to work as a member of a team.

Requirements

MINIMUM EDUCATION REQUIRED: High school diploma required.

MINIMUM EXPERIENCE REQUIRED: Two years of Administrative Assistant (preferably in a medical setting) or Patient Scheduling experience.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.

ADDITIONAL QUALIFICATIONS: Knowledge of multi-line phone system. Ability to use word processing, spreadsheets, and other software packages required.

Diversity & Inclusion

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