Membership Services Coordinator (IMRF)
Job description
ABOUT US: The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal.
JOB IDENTIFICATION:
Job Title: Membership Services Coordinator- Prairie Lakes
Grade: VI - $18.00-20.00/hour
FLSA: Non–Exempt, Hours not to exceed 1,450/year
Department: Recreation
SUPERVISORY RELATIONSHIPS:
Reports to: Assistant Superintendent of Recreation - PLCC
Supervises: Fitness Instructors, Personal Trainers and Front Desk Staff
BASIC FUNCTION: Assist the Assistant Superintendent of Recreation and the Aquatic Manager in processing membership agreements and changes, assist in the development and implementation of membership and group fitness initiatives, manage fitness class scheduling and registration, and provide facility tours. Provide customer service to members and guests, actively work the front desk, train and train staff on proper customer service skills and practices.
SCHEDULE: Monday-Friday Morning and Early Evening, varying schedule depending on the needs of position and desk operations.
ESSENTIAL DUTIES:
- Process current membership agreements and promote new membership options.
- Actively assist with membership retention including monthly calls to expired members and conducts surveys of membership.
- Create promotional ideas to assist with personal training, aquatic and fitness programs.
- Assist in hiring and training of personal trainers, swim instructors, and fitness program instructors and independent contractors.
- Actively works at the front desk in a friendly and professional manner; duties include patron check-in, membership enrollment, program registrations, and cash handling.
- Creates membership reports for Prairie Lakes Community Center, Aquatic Center, and Administrative Center.
- Assist in creating, maintaining and updating fitness programming with instructors for spectrum and playbook.
- Plan promotions and events to recruit, reward, retain membership.
- Communicates to clients need to renew memberships and cancelation policy.
- Coordinate membership suspensions and proration.
- Respond to all member inquiries, situations and complaints.
- Coordinate personal training sessions with training staff.
- Provides exceptional customer service and assists guests in a professional manner.
- Performs other duties as required or assigned, which are within the scope of the duties enumerated above.
OTHER DUTIES:
- Provides for reasonable accommodations for participants and personnel in accordance with the American with Disabilities Act.
- Actively train all new hires at the front desk.
- Inform all staff of any changes in policy, procedures or rules handed down by supervisors.
- Coordinate staff to direct patrons in the event of an emergency such as severe weather or fire
- Maintains a clean and organized work environment.
- Follow all safety policies and procedures as outlined in the Park District Safety and Crisis Manuals
- Perform additional duties as assigned.
POSITION QUALIFICATIONS:
Education: Bachelor’s degree or knowledge in personal training field (ACE or ACSM)
Experience: Background in personal training, fitness sales or related fitness field required.
Certification CPR and First Aid Certification, available through the Park District
Person Training/Fitness Related Certification or Personal Training/Fitness Related Degree required.
PERKS & BENEFITS: PART TIME STAFF - IMRF
- IMRF Defined Benefit Pension
- All recreational and revenue facilities at no charge during active employment, including dependents
- Rent meeting/party spaces for 75% off the resident rate; revenue facilities will be at a 25% discount
- No charge for general programs/pre-registration (some exclusions apply)
- 50% discount on camps/leader programs at resident rates, does not include trips/contractual programs.
- Purchase Pro Shop supplies at Lake Park at cost plus 10%
- Contractual classes/programs at a discounted rate
- 25% discount for Personal Training sessions
- 25% discount on Artistry In Motion, Jr. Warrior Basketball, Lady Warrior Basketball, and Warrior Swim team.
- Special Events free with preregistration. Ticketing for attendance as required.
Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Vanessa Torres, at the Park District at 847-391-5099 or email at vanessa.torres@dpparks.org so that we may make the necessary arrangements for you.
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