Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Develops goals and objectives. 
Plans, organizes, and directs department activities. 
Establishes and implements policies and procedures for department operations. 
Responsible for the management of all staff on-site in Human Resource related functions. 
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. 
Keeps administration informed of department activities, needs, and problems. 
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. 
Prepares departmental budget and ensures department operates within allocated expense structure. 
Responsible for site accounts receivable. 
Maintains appropriate statistical information. 
Establishes and maintains intra/interdepartmental communication. 
Networks within site facility to build physician and administrative relationships. 
Provides vision, direction, planning, and support to Administrators. 
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities. 
Participates in administrative and management meetings and attends other meetings as necessary. 
Develops and maintains records, reports, and files. 
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. 
Maintains good payer relationships. 
Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking;
timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion;
coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements. 
Ensures implementation of process improvements. 
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. 
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. 
Maintains compliance with all Orlando Health policies and procedures.

Handles special projects for Patient Financial Services as necessary. 
Assume the responsibility for professional growth and development and continuing education. 
Conducts department meetings/in-services. 
Represents Orlando Health through community interaction. 
Performs other duties as assigned.

Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.