Job description

Mortgage Compliance / QC Analyst

Within defined guidelines and framework, this position provides centralized Bank operational support performed by personnel independent from operations that support for the business unit through internal quality process review and testing to ensure operational risks are appropriately identified. As part of First Line of Defense (FLOD), this role tests Bank business processes, policies, and procedures to ensure adherence to a defined set of quality criteria. This role will also review and identify defects or gaps within processes, tracks error trends and documents and/or publishes results in the Compliance Management system known as ACES.

Skills Needed:

Real Estate Servicing experience (operational experience), previous experience in Compliance & Quality Control Testing (transactional testing), knowledge of regulations pertaining to residential mortgage servicing. candidate's knowledge will be expected to go beyond basic mortgage servicing customer service understanding but be well-versed in the requirements and details of servicing residential mortgages.

Responsibilities:

Responsibilities will include (not all inclusive):

· Acquires and applies foundational knowledge of the business, its products, and processes to identify compliance issues. Understands the origin and reasoning behind key rules, laws, policies, practices, and procedures.

· Able to seek guidance from team members to resolve issues and to identify appropriate issues for escalation.

· Gathers information and reviews business policies and procedures and required forms for compliance with regulatory requirements and enterprise policy.

· Reviews mortgage loan data and performs routine testing activities specific to real estate servicing.

Duties:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Reviews, monitors, and tests internal controls and procedures associated with products, services, customers, and operations.
• Facilitates testing and identification of gaps to internal QA and business line processes and procedures to ensure accuracy and mitigate risks of errors.
• Acquires and applies an in-depth understanding of risk issues within the business as well as key implications of exposure.
• Conducts and oversees quality reviews and investigates the most complex of situations and begins the communication with leadership within the QA team and outside to the business.
• Responsible for handling employee and high-ranking official reviews in accordance to established quality standards.
• Serves as a resource to team members and/or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.
• Evaluates for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.
• Performs specific targeted testing and monitoring of designated processes and transaction activity as stated within the standard operating procedures (SOPs).
• Briefs key stakeholders and management on review results, trends, studies, and initiatives, and recommends courses of action.
• Applies expert level knowledge in support of applicable laws and regulations in association to various operational lines of business in support of quality controls.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions.

Minimum Required Experience:

• High School Diploma or General Equivalency Diploma required.
• 4 years of related work experience in a mortgage servicing compliance/quality assurance/control role within a financial services industry.
• Knowledge of federal laws, rules, regulations, and applicable guidance to include HMDA, TILA/REG Z, BSA/AML, RESPA, FDPA, Reg B, SCRA, UDAAP, E-SIGN, GLBA/REG P, Complaints, OCC Heightened Standards.
• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
• Knowledge of relevant processes, procedures, and internal policies with experience in delivering training and serving as an effective resource to team members.
• Intermediate knowledge in quality control management processes, practices, and procedures.
• Extensive experience/ability to accurately analyze situations and reach productive decisions based on informed judgement that fall within established guidelines.

Job Type: Contract

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Mortgage Quality Assurance: 4 years (Required)
• Mortgage Servicing: 4 years (Required)
• Compliance Management: 4 years (Required)
• Audit and Regulatory Reporting: 4 years (Required)
• Mortgage Quality Control: 4 years (Required)
• Mortgage Compliance/QC Audit: 4 years (Preferred)
• First Line of Defense (FLOD): 4 years (Preferred)

Work Location: Remote

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