Scope of Position

The Museum Safety & Security Officer is responsible for ensuring all safety and guest service standards are being executed at the highest level.

This person will conduct patrolling procedures following departmental guidelines, ensure all programs and processes to protect company assets, and reduce personal safety risks are being executed in alliance with the resort and departmental standards.

Museum Safety and Security Officers will be responsible for handling guest complaints, compiling data for accurate, timely reporting, and all other daily tasks as assigned.

Duties and Responsibilities:

• Ensure proper execution of assigned duties.
• Maintain a professional appearance, demeanor, and reputation.
• Knowledgeable of, adhering to, promoting, and enforcing all policies and procedures of Big Cedar Lodge.
• Serve as an ambassador to the Big Cedar Lodge Safety & Security Department, interacting with guests and providing genuine Ozark Hospitality in every interaction.
• Provide quality work and complete assignments in a thorough, timely, and accurate manner.
• Understand and apply job knowledge to effectively complete all required job responsibilities.
• Proactively maintain the skills required to perform job duties.
• All other duties as requested by your leadership ship team.

Experience/Qualifications

• High School Diploma
• 2+ years of Hospitality Security experience (or equivalent) preferred.
• Excellent written & verbal communication.
• Strong employee relations experience.
• Ability to follow instructions as directed and work with a sense of urgency
• Valid in-state Driver’s Licenses and meet Company insurability requirements.
• Excellent teamwork skills
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction
• Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations.
• Ability to focus attention on details
• Able to work flexible schedules/shifts as needed for a 7-day operation

Physical Requirements

• Ability to lift to 50# safely, without assistance.
• Ability to sit, stand, squat, lift, and or walk for the duration of the scheduled shift (up to 10 hours)
• Ability to maneuver wilderness terrain without assistance
• Ability to work outdoors in extreme elements of weather
• Ability to understand, interpret and execute verbal and written instruction