Job description
Department Description
The Department of Public Affairs and Marketing plans, manages and implements strategic communications (such as news services, public relations, marketing, internal and external communications) for UC Davis Health. Communications are aimed at a wide range of key constituencies such as: the news media; UC administration; UC Davis faculty, staff and students; government/regulatory leaders; external physicians; business leaders; patients and health care consumers; and the general public.
Job Summary
Final Filing Date
11/03/2022
Salary Range
Approximately $90,000 to $110,000 annually
Salary Frequency
Biweekly, salary grade 23
Appointment Type
Career
Number of Positions
1
Percentage of Time
1.0
Shift Hour
08
Location
Can be Remote
City
Sacramento
Union Representation
No
Benefits Eligible
Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities
Under the direction of the Director of Brand Management and Marketing and in close collaboration with National Reputation Building Marketing Associate, this position’s role is to improve UC Davis Health’s standings in relation to national rankings. The work will be informed by the development of a detailed strategic plan that will be adjusted annually based on rankings reports and will focus on operational improvement recommendations within specialty areas. Daily work focuses on monitoring national competitive ranking landscape, analysis of complex business problems using data and reporting to provide insight to operational leaders in key areas throughout the organization. Identifies and interprets trends and patterns in datasets to locate influences. Works with internal business and/or clinical units to gather and understand data. Creates reports and analysis of rankings on a regular basis. Ultimately this position will be working with departments on outcomes and other measures to improve national rankings.
In addition:
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Research and monitor national competitive landscape on a regular basis, managing master documentation, tracking systems, etc. and conduct competitive analysis
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Work in collaboration with Strategy and Finance Teams on research and data acquisition from outside sources.
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Research and understand ranking criteria required for submission and ranking points as well as recommend solutions to close gaps in data collecting and reporting
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Design, develop, maintain, and enhance tracking, reporting and scorecard mechanisms and metrics to communicate program and project performance to leadership and other audiences (e.g., Tableau reporting and dashboarding).
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Oversee collection of all tracking measures within the health system
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Work in conjunction with National Reputation Marketing Associate to identify areas where promotion, marketing or increased visibility could improve ranking results and provide full reporting of program and leveraging of results to share with Leadership team
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Report results, gaps, progress, and opportunities for improvement and meet regularly with ranked specialty area leaders for updates, requests for data, and to provide suggestions for improvement in their area.
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Track data and reporting to ranking bodies and provide monthly, quarterly, and annual updates to the Director of Brand Management + Marketing in addition to development of presentations for leadership.
Required Qualifications
- Bachelor’s degree in Business, Finance, Mathematics, Statistics, or related field
- 5+ years of experience as an analyst and proven track record of developing highly effective reporting and data visualization tools for health institution
- Experience working with data in relation to competitive market share, clinical data and prioritizing business opportunities
- Strong data visualization skills required (well versed in cognitive psychology and principles of UI/UX) – including strong capabilities in Tableau
- Demonstrated experience and familiarity with advanced statistical and other quantitative methods for evaluating processes (Lean, Six Sigma, et)
- Demonstrated skills and experience translating nontechnical business requirements into actionable quantitative analytics
- Proficient in querying data from multiple data systems and working within an integrated data mart environment to identify trends, issues and potential invalid data
- Expert collaboration skills and experience with stakeholder management and prioritizing many data analytics requests
- Excellent oral and written communication skills; ability to interact effectively, courteously and cooperatively with a wide range of individuals including: senior leadership, faculty/physicians and staff; business professionals; patients; consumers; and vendors. Ability to establish and maintain positive working relationships throughout the University, health system and community.
- Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions
- Excellent organizational skills; ability to manage multiple projects simultaneously; prioritize work independently; manage and meet multiple deadlines, work quickly and with minimal supervision, showing independent judgment, accuracy and initiative. Ability to anticipate problems and recommend and/or implement changes and solutions.
- Exceptional customer-service skills including problem-solving, cooperative language, empathy, flexibility, and the ability to work with clients and staff within the department for quick and effective responses and problem-resolution. Ability and willingness to support institutional customer service requirements.
- Willingness to learn and adhere to the UC Davis Principles of Community and CLAS Standards
Preferred Qualifications
- Certifications in Lean, Six Sigma, Scrum, Tableau, or similar.
- Masters degree in Business or Healthcare Administration.
- Experience in large academic healthcare setting with knowledge of or ability to learn UC Davis Health organization, structure, clinical, research, and administrative departments.
- Highly developed knowledge and experience in healthcare strategy, finance, and operational analytics.
Special Requirements
- Position can be fully remote
- This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment
- The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.
We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.
As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. #LI-DNI
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