Job description

Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!

THE ‘OMG!’ CULTURE
Own the Values. Make it Fun. Get it Done.
Hotel Windrow is looking to add another enthusiastic member to be a part of their team. Located in downtown Ellensburg, WA, Hotel Windrow bridges the gap between small town life, with big city comfort.

THE BRASS TACKS

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures & standards.
• Be knowledgeable and proficient with the hotel property management system, OPERA.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the hotel.
• Manages guest issues effectively, keeping in mind both the guest’s needs and the business objectives of the motel. Use discretion and professionalism in resolving conflicts and be willing to consult a member of management if assistance or advice is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

THE NITTY GRITTY

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• High school diploma or equivalent.
• Previous experience in cash handling & computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.

THE PERKS

• Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan
• 401K Match
• Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Where you’ll work:
Hotel Windrow bridges the gap between small town hospitality and big city luxury in the heart of Historic Downtown Ellensburg. Central Washington's newest boutique hotel features 59 guest rooms, the renovated Elks Grand Ballroom, an additional 3,000 square feet of thoughtfully appointed event spaces, and a large art collection showcasing the work of local and regional artists.

Hotel Windrow is the home of Basalt restaurant, which features an exhibition kitchen, craft cocktails and the "Top of the Burg" rooftop bar, which boasts panoramic views of Kittitas Valley. Dishes are inspired by the flavors and stories of the region, and guests will experience elevated Pacific Northwest cuisine at the base of the towering atrium lobby.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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