Job description

Bonus Pay of $200 after 90 days

NIGHT AUDIT/3RD SHIFT GUEST SERVICE REPRESENATIVE
DULUTH, MN

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Fairfield Duluth Waterfront located on Park Point is seeking a weekend Night Auditor. Shifts 11pm to 7am. This is a full time position with 40 hours per week. Previous hotel experience is a plus. As a key member of the team working at night you will be providing great customer service, maintaining operations and security for the hotel, and helping get breakfast out for our guests.

If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays.

The primary responsibility of our Night Audit/Guest Service Representative is to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure

The essential functions of the Night Audit/Guest Service Representative position include:

• Assume the position of the Manager on Duty
• Update all files and reset the system for the following day activity
• Welcome guest to the hotel and perform the check-in process
• Thank guests and perform the check-out process
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Perform routine daily tasks such as opening breakfast and maintaining laundry operations
• Ability to work while standing for extended periods of time.

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

• Comparable hotel size and scope of experience preferred

Benefits include PTO, room discounts and more!

Position Information

Company: Converge Hospitality

Position: Night Audit/3rd shift Guest Service

Location: 1000 Minnesota Avenue, Duluth, US, MN, 55802

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Duluth, MN 55802: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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