Job description

If your smile has the ability to brighten someone's day, we're looking for you.
Join our award winning hotel team at the Holiday Inn Express & Suites. Our friendly Hotel Guest Service Representatives exhibit an eagerness and commitment to surpassing guest expectations at every turn. Candidate must have flexible availability. Shifts would be overnight from11pm-7am. Weekend availability is a must.

How to shine in this role:

· Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay

· Relate to guest in a friendly and helpful manner

· Ensure satisfaction by going the extra mile

· Anticipate and respond to guest needs

· Handle all aspects of guest registration, which can include:

· Expediting the check in/check out process with swift computer and cash handling skills.

· Following hotel rate structures, discount, and selling strategies

· Issuing room keys

· Informing guests about hotel features and amenities, as well as local attractions

· Satisfying special requests whenever possible

· Find solutions quickly and confidently address and resolve guest concerns

· Remain flexible and adaptable in a consistently busy hotel environment

· Collaborate with all hotel departments and utilize your complete knowledge of hotel operations

If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications and joining our award winning team.

Hotel Benefits:

· Bimonthly incentives

· Discounted hotel rooms at IHG properties worldwide

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekends only

Ability to commute/relocate:

• Mankato, MN 56001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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