Job description

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate.

As a Front Desk Associate, you are the customers first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service and front desk/reception would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational/tech skills to complete administrative tasks.

Responsibilities:

· Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience

· Scheduling, screening, and confirming new appointments through inbound and outbound calling

· Provide customer resolution to any concerns or questions

· Communicate all relevant customer information to the Hearing Care Professional

· Collect and record customer payments

· Maintain the customer database by updating office records

· Inform the customer about hearing care accessory options

· Handle walk-ins for existing customers

About Miracle-Ear:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Job Type: Part-time

Pay: $12.00 - $13.50 per hour

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Ability to commute/relocate:

• Provo, UT 84601: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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