Job description

Cahaba Medical Care Foundation

Position: RN
Reports to: Office Manager
The Office Manager handles the overall supervision of the daily operations of patient services in
a single office. The Office Manager helps maintain a cooperative relationship with all staff at
CMCF, fulfills responsibilities as outlined below and generally manages all daily office functions
and duties performed.
Responsibilities and Duties:

• Promt, regular attendance at the clinic.
• Communicates daily with CNO regarding clinic operations, issues, human resources and

patient satisfaction initiatives

• Coordinates the basic administrative operations of the medical clinic including managing

clinical and front office staff

• Manages daily patient concerns and complaints and resolves patient satisfaction issues

when possible; alerts CXO of patient concerns when appropriate and works with CXO to
implement solutions for trends in patient complaints

• Assists with data gathering and analysis for improving clinic operations and clinical

quality

• Manages latter portion of training for new medical assistants and receptionists
• Performs employee reviews for direct reports at a minimum one time per year.
• Identifies and reports facility maintenance issues
• Assists with daily clinic schedules
• Ensures that all equipment, supplies and medications are properly stocked, stored, and

logged (as applicable) for the care of patients at clinic site. Coordinates with Inventory
Clerk regarding clinic and office supplies.

• Communicates with Community Development Coordinator regarding suggestions for

advertising through various forms of media for the clinic

• Monitors and approves time and attendance and paid time off for office staff
• Manages the clinical team’s daily workflow to achieve clinical disease management and

prevention priorities, utilizing quality management tab in the EMR and delegating tasks
as appropriate to care team members.

• Communicates normal and abnormal lab results to patients and provides appropriate

patient education and the treatment plan as outlined by the provider.

• Triages patient phone calls for providers and helps with medication refills or other patient

requests, directs the assessment of urgent patients who present to the clinic in person or
via phone.

• Assist providers in direct patient care including medication reconciliation, medication

counseling, chronic disease counseling, preventative health maintenance measures, and
coordination of care with referral physicians

• Provides nursing care for patients per protocols and as directed by the provider such as:

IV infusions, medication injections, wound care and dressing changes, assisting in
procedures, and diabetes and other chronic disease patient education.

*
Monitors EMR “Needs followup” bucket and follow up with patients and / or referral

centers / physicians as needed (i.e., reschedule patients with chronic diseases with
missed appointments, following up results or consult notes from physician referrals,
reschedule missed imaging or referral appointments).

• Monitors clinical quality measures at the nursing staff level, identifying opportunities for

improvement and helping to implement strategies accordingly.

• Participates in regular supervision of nursing and medical assistant staff and leads team

meetings with reports to the Medical Director of ways to improve patient flow, patient
satisfaction, and clinical quality of care.

• Coordinates periodic clinical training , i.e. in-services, for medical assistants
• Manages process for results reporting to the State and other agencies as required by

law or directive

• Oversees clinical aspect of tracking/ensuring management of positive or abnormal

results (mammograms, paps, STD, etc.) in cooperation with CRNP. Manages process for
sending lab letters to patients for normal or abnormal labs and sending letters to patients
who have no-showed for appointments

• Manages and coordinates insurance annual physical appointments (Healthspring 360s,

Blue advantage P2Q forms, etc)

• Oversees chronic disease registries to ensure that all patients are receiving high quality

chronic disease management with in-house provider visits.

• Assists CNO in investigations of assigned clinical incident reports, including coordinating

a root cause analysis as needed. After the investigation, responsibilities include working
toward development of action plans and monitoring implementation and maintenance of
the corrective actions at the nursing level.

• Responsible for performing sterilization, as well as teaching and assessing

competencies by staff to perform sterilization in compliance with protocols

• Responsible for performing autoclave maintenance, as well as teaching and assessing

competencies by staff to perform daily, weekly, monthly and quarterly maintenance in
compliance with protocols

• Responsible for performing high level disinfection, as well as teaching and assessing

competencies by staff to perform high level disinfection in compliance with protocols
Qualifications:

• Bachelor’s degree from a 4 yr college or university, or at least 2 years experience in

healthcare administration experience managing employees and HR issues

• Experience in a medical clinic and / or FQHC
• Person must be able to communicate well and professionally with staff, vendors,

community partners, and patients

• In offices that perform sterilization or high level disinfection, the office manager will

complete training in either/both, as applicable, within 60 days of hire (or prior to the
opening of the new office, if more than 60 days after hire)

Job Type: Full-time

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