Onboarding Manager

Full Time
Coppell, TX 75019
Posted Today
Job description

Posted Date: May 16, 2023
Employment Type: Full Time

Brinks Texas License #C00550

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Manager, Customer Onboarding

Job Description

Brink’s, Inc. is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities.

The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Enablement leader.

Brink’s is seeking a collaborative and detail-oriented leader to work closely with our Sales associates, Operations, Product Managers, IT associates, and other cross-functional team members to lead a team to support the customer onboarding to Brink’s solutions.

This resource will be responsible for managing a team of Onboarding Project Managers that are service and relationship oriented individuals who coordinate provisioning, training, device installation, and transition to normal support lifecycle for customers purchasing Brink’s Complete solutions.

The Customer Enablement leader will lead the Onboarding associates, will develop onboarding processes and tools, will monitor metrics to drive continuous improvement, and will work to ensure customers have a great experience.

Qualifications:

  • 2+ years experience in Project Management, Product Management or Process Improvement

  • Comprehensive understanding of the entire financial industry

  • PMP Certification

  • Bachelor’s degree

Professional Skills:

  • Excellent interpersonal/communication and presentation skills

  • Strong consultative, analytical and problem solving skills

  • Ability to manage and prioritize multiple competing projects

  • Ability to inspire and motivate

  • Detail oriented, strong organizational skills and ability to work independently with a sense of urgency

About Brink’s

Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.


What’s Nex
t?

Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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