Job Summary

There is one position which will be filled at the level commensurate with the successful candidate's education, experience, knowledge, skills and abilities.

Operations Analyst I:

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
• Provides accurate and timely information to customers, and first line resolution to customer complaints.
• Accurately reports outages to customers' accounts.
• Accurately manages Estimated Restoration Times to customers.
• Maintains scheduling, reporting and follow up of the Local Office.
• Provides timely and accurate data for continual Service Reliability improvements.
• Manages backlog of maintenance projects along with actively managing backlog of streetlight repairs.
• Runs and manages financial reporting and budgetary functions for maintenance projects.
• Outage restoration crew and workload management
• Perform other duties as assigned
  

Operations Analyst II:

• Has complete knowledge and is proficient in all Systems and Applications used by Operations Analyst I.
• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Able to perform as Local Storm Analyst.
• This position must travel for storm restoration purposes.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
• Provides accurate and timely information to customers and first line resolution to customer complaints.
• Accurately reports outages to customers' accounts.
• Uses knowledge to approve complex SROL reports.
• Accurately manages Estimated Restoration Times to customers.
• Maintains scheduling, reporting and follow up of the Local Office.
• Provides timely and accurate data for continual Service Reliability improvements.
• Perform other duties as assigned
  
  Ability and flexibility to cover storm restorations after normal hours for the local office during major weather events and storm support in other offices on occasions. Ability and flexibility to work overtime when requested.

Required Knowledge, Skills, Abilities & Experience

Operations Analyst I:

• 0-2 years of demonstrated related experience + Associate degree OR; HS diploma / GED + 2 years of related experience. Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.
• Basic knowledge of distribution and transmission systems
• Ability to learn job-specific computer applications
• Ability to handle constantly changing and emerging priorities
• Ability to address multiple tasks simultaneously
• Skills: Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.
• Problem resolution
• Demonstrated sound analysis skills.
  

Operations Analyst II:

• Minimum of 2+ years directly-related experience + an Associate's degree OR 4+ years of directly-related experience (+ a High School diploma or GED). Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.
• Successful completion of the OATP Development Program and associated testing.
• Full knowledge of distribution and transmission systems;
• Demonstrated proficiency in using job-specific computer applications;
• Interpersonal skills;
• Verbal and written communication skills;
• Customer service;
• Analytical thinking;
• Good computer skills and demonstrated proficiency working in using various software applications such as GIS, Mainframe Applications, TRS, TRSi, -Optimizer, Risk Master & Street Light Outage System, NJUNS and ARCOS;
• Microsoft Office and other Windows-based applications;
• Problem resolution skills;
• Ability to address multiple tasks simultaneously;
• Able to handle constantly changing and emerging priorities;
• Demonstrated sound analysis skills.
  
  The company is actively seeking United States military veterans and service members who meet the qualifications. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above

Education Requirements

Education Level: : Associate Degree Preferred or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education

Licenses, Certifications, or Quals Description

Operations Analyst II: Required: Completion of the OATP Development Program and associated testing

Working Conditions

Other Working Conditions

This position requires shift work. Must be available for planned and emergency overtime.

Test Description