Global LT is a language services company searching for a Specialized Operations Coordinator. As a vital piece of our Specialized Operations team, this role provides service delivery and support for the language learning solutions provided to our global clients. The position offers, and requires, a blend of operations management with first-class customer service and experience delivery.

This position is remote anywhere in the United States.

Responsibilities:

• Complete operational functions to launch, service, and complete language learning programs for our clients
• Entry of critical data into our systems, report creation, and project management
• Deliver first-class experience to our students and clients while driving excellent service satisfaction
• Collaborate with other departments as required by client program needs
• Build productive and effective relationships with internal associates, students, and clients
• Provide ongoing support to client and students, maintaining regular contact throughout their program(s).
• Maintains data integrity, including updating Global LT’s database and provides the required data to produce ongoing status reports.
• Meeting company metrics for customer satisfaction, responsiveness and company goals.
• Need to be comfortable communicating in multiple formats with learners, clients, and internal associates around the world.
• Adheres to Global LT’s Standards of Excellence in all aspects of program delivery
• Additional tasks, projects, and development opportunities

Qualifications:

• Bachelor’s degree preferred
• 2-4 years of experience in an operational or customer service support role preferred
• Team player who thrives with collaboration, creativity, innovation, and delivering great experiences
• Excellent written, verbal, and interpersonal skills
• Strong organizations skills, detail oriented, methodical and uses an analytical approach to work
• Ability to deal with multitasking under continuous high pressure situations
• Proficient in English (Bilingual/Multilingual proficiency a plus)
• Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
• Excellent discretion and judgment handling confidential information

Come work with us, remotely! We are a US company based in Michigan, but we are a global company with employees on 5 continents.

Global LT is an equal opportunity employer, and more. We celebrate diversity as one of our key strengths and work continuously to ensure all of our staff and contractors agree that Global LT is an inclusive and equitable employer.

EMPLOYEE BENEFITS:

Eligible employees at Global LT, Inc. are provided the following benefits after assigned waiting period:

• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• Paid Holidays
• Short and Long-Term Disability
• Life Insurance and AD&D
• Paid Time Off (PTO)
• Medical Flexible Spending Account-(FSA)
• Dependent Care Flexible Spending Account (DCFSA)
• 401K Savings program

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