US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 16,000 employees located throughout the country. Since our founding in 2009, we have acquired over 60 companies and have expanded to more than 400 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

This highly visible role will report to the Director, IT Operations and work closely with the IT Leadership Team and varied IT Service Managers, as well as communicating and meeting with US LBM business customers. The Manager, IT Operations is responsible for managing and overseeing US LBM technologies and services end-to-end. This includes: Establishing service objectives aligned to US LBM business outcomes and strategies, establishing and monitoring performance metrics to deliver these objectives, managing total delivered cost and identifying and mitigating risk. The Manager, IT Operations is also responsible for ongoing process improvements. This position will be highly critical to the success of IT at US LBM and our portfolio of companies, playing a key role as the company continues its aggressive growth.

Things you should know about working at US LBM:

• We are all about teamwork! All positions are hands on and we band together when necessary.
• We support each other. We have local and corporate team members to help you along the way and partner on projects as appropriate.
• We are a relaxed atmosphere, this is not a suit and tie environment.
• We work hard. We are a continuous improvement driven organization, and we are focused on keeping organized and on task.

How you will spend your days as a Manager, IT Operations :

• Deliver vital managed services to the assigned IT service area.
• Manage all aspects of the service as identified in the Service “Brick Chart” to include services offered to the business and supporting applications.
• Develop, maintain and execute a Roadmap strategy, ensuring that it integrates closely to corporate and IT strategies.
• Develop, maintain and ensure all technologies are secure from internal and external exploitations through the planed and active application of security technologies, processes and procedures.
• Ensure that all environments (i.e. production, QA, DR, etc.) run smoothing and have the capacity to meet future demand.
• Ensure service readiness and conduct reviews with peers on all changes (CAB/Change Management).
• Develop and manage technology deployment best practices, test strategies and documentation. Maintain documentation that is up-to-date and readily accessible by team members.
• Collaborate with IT leaders to maintain alignment with technology strategies to construct testing and implementation environments.
• Review and analyze existing services for effectiveness and develop strategies for improving or leveraging each of them.
• Maintain regular communications with the organization’s executives, department heads and end user regarding pertinent activities.
• Mobilize cross-functional teams and delivery solutions for scale and data-driven decision making to launch and take solutions that accelerate USLBM’s success with assigned Services.
• Plan requirements with internal customers and ensure that the solutions meet or exceeds their expectations.
• Manage project schedules, identifying risks and clearly communicate them to project stakeholders.
• Works directly with the IT Leadership Team, Service Managers and business leads to develop service strategy and objectives aligned with USLBM business outcomes and strategies.
• Conduct periodic service reviews to ensure that KPIs, SLAs and User experience is optimally running.
• Conduct periodic security reviews of all technologies under the responsibility of Service, including any services that are managed/supported by 3rd party managed service providers (MSPs).
• Develop, maintain and regularly test disaster recovery services for all Services as applicable.
• Maintain an up-to-date Service Portfolio and asset catalogue (CMDB), ensuring that all information is accurate.
• Propose, develop and implement IT solutions to meet business objectives.
• Define actionable metrics, data and insights to meet and improve service performance.
• Manage and optimize service costs. Manages the cost of implementing and running the service, tracks and manages usage, and captures performance metrics and impact on business outcomes
• Understand and manage service risks.
• Manage vendor performance & contract service levels.
• Responsible for managing and coaching others as direct or matrix reports.
• Develop direct reports and perform regular performance reviews.
• Responsible for coordinating, planning, and leading IT related activities within the organization.
• Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications
• Must be a leader and a manager, with the knowledge and experience to "get things done.”
• Leverage technical knowledge and industry trends in order to provide ongoing process improvement and develop business opportunities.
• Develop and maintain technology-based capability roadmaps.
• Maintain an active awareness of company’s business environments, corporate culture, and structure to support key decision-making.
• Propose, develop and potentially implement IT architectural solutions to meet business objectives.
• Other duties as assigned by management.

We offer…

• Health care benefits, starting the first of month after 30 days of employment
• Monday - Friday schedule
• 401(k) with company match
• Closed holidays
• Paid time off
• Employee discount
• Relocation
• We’ll support your educational and career goals with our continuous education programs

We want you to join the team if you can check these boxes:

• Required education – Degree in IT Management, other related field or equivalent experience.
• Required experience – Minimum 5 years’ experience or equivalent in IT.
• Familiarity with a broad range of IT technologies (Platform, Network, Cloud, Analytics, etc.)
• Strong analytical and process management skills.
• Familiarity with 3rd party cloud, IaaS, PaaS, and SaaS-based environments (i.e. Azure, AWS, Oracle, ADP, etc.).
• Ability to thrive in a highly matrix, fast-paced, team based, multi-site organization experiencing rapid growth with strong business acumen to understand business requirements
• Strong attention to detail and documentation with ability to analyze information and develop a comprehensive work plan
• Excellent presentation and interpersonal skill, including written and oral communication.
• Demonstrated problem solving and conflict resolution skills.
• Strong time management, organizational and priority setting skills.
• Knowledge of and experience in developing and documenting IT architecture and plans, including strategic, tactical and project plans.
• Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
• Provides leadership by exhibiting influence and expertise.
• Ability to lead and work in remote team across time zones and geographies.
• Effectively manage and lead technical developers, analysts and project managers.
• Most work is performed in office settings and there may be exposure to manufacturing, showroom or warehousing environments.
• Some travel likely to US LBM locations along with business-related meetings & conferences.
• Physical demands include lift up to 50 lbs on a random basis, standing, walking or sitting for extended periods of time, and bending or stooping.
• Weekend work if support, projects or assignments necessitate activity while workers are out of the office.
• May have to work off-hours if there are critical problems requiring IT intervention, or if support requires after hour activities as to not interrupt business operations.

US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.