Job Summary

The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes supervisory tasks in Gas Operations related to construction, design, planning, and scheduling for gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the maintenance programs related to the company’s transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers’ needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials.

The Operations Supervisor/Senior Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Job Responsibilities

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
• Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.

Minimum Qualifications

• High School Diploma, HSED, or GED
• 5-10 years experience in a distribution/construction operations trade and/or 5-10 years experience in supervision of direct reports.
• Working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit.

Preferred Qualifications

• 2+ years of operations experience