Job description
SUMMARY
The OSC Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors.
Military Veterans are strongly encouraged to apply.
The OSC Specialist will focus on product delivery, re-stocking and maintaining inventory levels, and re-setting instruments pre and post-surgery. They will acquire a good working knowledge of company products, operating systems and procedures as that knowledge is critical to perform in the role.
Essential Functions
- Plans, schedules, and prioritizes upcoming surgery procedures that will be needed form the district office. Assign local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled to MOSC personnel.
- Assures necessary paperwork is processed for shipments handled.
- Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups. Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.
- Communicates effectively and professionally with Office Staff, Sales Representatives and all third party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff. Fields customer complaints and communicates them as necessary to OSC staff.
- Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager
- When not directly engaged in courier responsibilities assist in Office, Sales and OSC duties as required.
- Works with the District OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
- Routes shipments via the most appropriate method and confirms updated delivery
- Carries cellular phone on person at all times in order to communicate effectively regarding pickups and deliveries. Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules.
REQUIREMENTS
Education- Minimum two years college with classes in operations, customer service or distribution desired.
In lieu of college classes, a combination of education and above experience totaling four years is required.
4 year Bachelor's Degree preferred.
COMPETENCIES
Microsoft Office Applications, basic PC Workstation operation
Customer Service Skills
BENEFITS
Medical and Dental benefits, Long-term and Short-term disability, 401K and generous Paid Time Off program are just a few of the benefits available.
Care, Courage, and Collaboration! These are the pillars that we stand on. Are these values shared by you? Then we need you as a leader on our team!
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Veterans are strongly encouraged to apply.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.