Description

Key Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Ensure that incident reports, concern reports, and other appropriate communication have been completed.
• Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders.
• Complete daily check-in procedure.
• Maintain emergency contact information.
• Receive packages, plants, prescription drugs, etc. and deliver/hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Inform supervisor of any resident issues or concerns.
• Maintain coffee and cookie service in the lobby/making cookies daily.
• Make sure the lobby has fresh flowers and is appropriately appointed.
• Assist other departments with administrative functions.
• Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures of SSMG.
• Perform other duties as assigned

Skills Knowledge and Expertise

• A High School Diploma or General Education Degree;
  • or one to three months related experience and/or training;
  • or equivalent combination of education and experience
• Area of Study: General Years of Experience: prefer 3 months related experience
• Type of Experience: hospitality related Concierge
• Basic computer skills
• Experience in office skills
• Computer software.
• Proficient verbal and written communication skills
• Ability to work as part of a team and handle multiple tasks safely and effectively
• Excellent organization skills.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term/Long Term Disability
• 401k
• Flexible Spending Account

About Senior Solutions Management Group