Job description

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 100+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Virginia, Tulsa, Arkansas, Tennessee, Georgia, Utah. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:

• This is a sub position (filling in for other team members when they are out)
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Health savings account
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
We are ensuring our club is kept comfortable and clean. Masks are optional for members and staff.

Ability to commute/relocate:

• Warrenton, VA 20186: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This is a part time position on Saturday, Sunday, Monday late afternoon/evening. Are you available during those hours?

Work Location: In person

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