Job description

The Part-Time Scheduling Coordinator/As Needed Caregiver will work with the scheduling team and is responsible for maintaining the client and caregiver relationships. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Performs various supervisory activities related to scheduling both caregivers to client’s timecard processing, and other responsibilities as needed. This position is required to fill in for shift call outs. The person in this position must maintain a positive demeanor and be able to effectively multitask in a busy working office environment.

Essential Functions

• Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner.

• Handles client and caregiver issues both inside outside of normal business hours

• Communicates continually with associates and clients to evaluate service.

• Serves as a team player within an office environment.

• Responds promptly and courteously to all clients’ calls.

• Serves as liaison between associates and Manager.

• Maintains integrity in every interaction with caregivers and clients

• Maintains professionalism in all interactions

• Ability to multitask in a high functioning office environment

• Ability to problem solve and make decisions in a fast-paced environment

• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

Non-essential Functions

• Other general office and clerical functions.

• Other duties assigned by Operations Manager

Education / Skills / Abilities / Availability

• High School graduate or equivalent.

• Basic office, computer skills, and organizational abilities. Excellent interpersonal relations abilities.

• Excellent telephone skills.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak, and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

• Works St Petersburg Office

Job Type: Part-time

Salary: based on experience

Experience:

• Scheduling: 1 year minimum in home healthcare scheduling

Requirements

Level 2 Background

Drivers License

AlayaCare experience a plus