The Bridge Home

A MISSION TO SHELTER AND SUPPORT

We walk alongside those who have fallen on hard times to help them find hope and a home.

The Bridge Home, formerly known as the Emergency Residence Project, provides emergency shelter and food to people experiencing homelessness. More than just a place of protection, it is also a source of hope and support, helping to prevent people from becoming or remaining homeless.

Located in Ames, Iowa, The Bridge Home has been helping people since 1985 and serves the Two Rivers Region, five counties in central Iowa — Story, Marshall, Boone, Greene and Hardin. The need is great.

We are a team of committed, passionate, problem solvers who support each other and work together as a team. We value our employees and work with them to achieve our goals. We work in a professional, family-centered atmosphere and always remember to laugh and celebrate our successes.

The Shelter Assistant (SA) is responsible for direct shelter guest support with people who are experiencing homelessness.

This position performs administrative tasks involved in the assessment and intake of program participants. Work involves orienting all eligible participants to the shelter program and providing supportive services to promote participants’ self-sufficiency, integration into the community, and permanency in housing. The principal duties are performed in a general office environment, focusing on the City of Ames and Story County.

SPECIFIC JOB DUTIES

SHELTER

• Answer phone calls and direct callers to appropriate extension.
• Complete all required paperwork in a timely, legible, objective, and accurate manner.
• Provide information and referral assistance to shelter guests regarding available housing options, support from appropriate social service agencies and/or community programs.
• Meet clients where they are to help them maintain their dignity and find hope for a self-sustainable future.

DATA ENTRY AND REPORTING

• Complete objectively and professionally written file documentation on time as per best practice and funder requirements.

EXPECTATIONS

• Promote a belief in Housing First, and that everyone deserves a safe, stable, affordable place to live.
• Observe confidentiality and ethical guidelines as per best practice and legal requirements.
• Perform other duties as assigned.

QUALIFICATIONS

• Minimum of high school diploma
• Must demonstrate concepts of how to organize, prioritize and plan work to meet deadlines, data collection principles and utilize confidentiality requirements. Must be detail oriented, reliable, thorough, and exhibit follow through.
• Ability to work under pressure, make appropriate and effective decisions, and multi-task.
• Effective written, verbal, and interpersonal communication skills. Must demonstrate knowledge of Microsoft Office Software and basic computer skills.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Basic conversational ability in a second language is a plus.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are a 501c3 non-profit organization. Our tax ID number is 42-1252893.

A United Way Member Agency

Job Type: Part-time (15-20 hours per week)

Pay: $15.25 per hour

COVID-19 considerations:

We provide masks, sanitizer, practice social distancing, and work remotely whenever possible. We are serious about keeping our staff and guests safe and healthy.