ABOUT ACRISURE ARENA:

America’s hottest music festival destination is finally getting the world-class arena it deserves. Opening in late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500+ seat venue to host the biggest artists and acts on the planet. Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue. In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.

The Coachella Valley Arena is a $290+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.

Position Summary

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

We will be reaching out to candidates in October to schedule interviews

Position Details:

• Part-time position
• Shifts include evenings, weekends, and holidays

Essential Duties & Responsibilities:

• Proactively welcome guests and assist with questions and requests
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
• Manage lines and provide directions to ticketed seats and other arena locations
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures
• Report any suspicious activity to supervisors and/or management
• Perform other duties and responsibilities as assigned

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 
  65% event availability commitment over the course of the year is required, event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Must be 18 years of age or older
• Previous experience in a customer service-based industry is preferred
• Bi-Lingual a plus

Salary: $20 Per Hour

Working Conditions:

Must be able to work a flexible schedule inclusive of weekends, nights and holidays.

Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, walking up and down stairs, exposure to loud noises, and standing for long periods of time.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.