Job description
Position Summary
The Partner Success Specialist is responsible for developing strong win-win relationships with our partners and building partners abilities to sell and deliver Tidal products and services. The Partner Success Specialist will lead the onboarding of new partners and keep existing partners current on Tidal offerings. The person in this role will also build a portfolio of training materials to enable partners to effectively engage with customers and prospects.
Objectives
- Onboard new partners for success in the Tidal ecosystem
- Keep existing partners current on Tidal products, services, and partner programs
- Develop and maintain partner training materials, keeping the content up-to-date with Tidal’s offering and processes
- Keep the Tidal Sales team current on the state of the partner community, as well as onboarding and training activities
Responsibilities
- Understand and educate Tidal partners on products and services as well as sales, post-sales, support and operational processes
- Manage and take full ownership of partner onboarding and success
- Train partners in the use of Tidal tools for customer relationship management, issue tracking and sales operations
- Proactively resolve issues and problems before they impact revenue, partner success or customer satisfaction
- Serve as a partner advocate, representing the interests of partners within the Tidal organization
Qualifications
- 5+ years of relevant experience providing technology product, services, sales and process training to partners (or equivalent)
- 3+ years developing training content
- Bachelor’s degree in business technology or a related degree
- Solid understanding of the technology industry with emphasis on enterprise software
- Excellent written and verbal communication skills and the ability to provide a calming effect on situations that require immediate and tactical attention
- Demonstrated ability to take initiative, develop relationships and interact with all levels in the organization
- Strong project management skills with attention to deadlines and details
- Solid time management skills
- 25-50% travel, with the ability to visit with partners in the U.S. and overseas
- Resourceful and efficient problem solver with a strong sense of ownership
- Ability to work well with the Tidal global team
Extras
- Enterprise software partner channel and alliance experience
- Knowledge of the LAER customer engagement model
- Strong knowledge of customer/partner success and customer support experience
- Fluency in additional languages
Apply for this position at careers@tidalsoftware.com.
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