Job description

Proliance Surgeons

Proliance is one of the largest surgical practices in the country, providing excellent care at more than 100 centers throughout Washington State. Many of our surgeries are performed at our own ambulatory surgery centers—where costs are often lower and recovery times faster. Patients return home the day of their surgery to begin healing and rehabilitation and get back to doing what they love, faster. Each and every associate has a crucial role as a part of our team focused on providing excellent patient care with high value for our patients, their families, employers, payors and our community.

What We Stand For:

At Proliance Surgeons, it is our mission to be the leader in physician-managed healthcare services. Each associate contributes to our vision of excellent surgical and clinical care for every patient, every day. Our values of Integrity, Leadership, Loyalty, Mutual Respect and Innovation transcend all of our relationships: our patients and their loved ones, one another as team members, our business associates and our community associates. Every associate is expected to embrace and demonstrate these shared values.

Essential Qualities

The essential qualities necessary include, but are not limited to:

• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result.
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Ability to prepare records in accordance with detailed instructions
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Orthopedic Specialists of Seattle, a division of Proliance Surgeons, is seeking a full time Patient Access Representative in our Ballard location. This position is part of our patient access team, providing excellent customer service to all patients.

Job Description:

• Serves as telephone and office point of contact for practice
• Processes all patients for appointments and documentation
• Checks eligibility; obtains insurance authorizations and referrals prior to appointment
• Performs patient demographic and appointment data entry for billing systems
• Assists in patient computer and chart record maintenance
• Triages, facilitates, and directs communication between patients and physicians
• Triages incoming information received via fax, courier, and mail
• Collects insurance co-payments prior to patient’s appointments
• Performs similar and incidental duties as assigned
• Distribute new patient paperwork to doctors for approval to see patient

Job requirements:
1-2 years medical office experience
Great customer service skills
EMR experience a plus
Attention to detail
Positive attitude

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98107: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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