Patient Care Navigator

CLASSIFICATION/STATUS: Non-Exempt, Full Time, Permanent

Immediate Supervisor: Customer Service Coordinator

Supervisory Responsibilities: None

FLEXIBLE WORK: 4-day work week option

PAY RANGE: $18.00 - $25.00/hr.

WHO YOU ARE:

YOUR ROLE & IMPACT

As part of the dynamic team at Charles River Community Health (CRCH), a healthcare practice providing comprehensive and compassionate care to underserved communities, the Patient Care Navigator will work with a dynamic, dedicated care team to provide quality primary care services in our health care center. The Patient Care Navigator position is integral in identifying gaps in preventative care services and ensuring follow up for chronic diseases and care coordination.

YOUR RESPONSIBILITIES

• Ensure all patients are “checked out” after their medical visit. This includes but is not limited to identifying preventative care which is overdue, scheduling mammograms, booking follow up appointments that are within 2 weeks, entering follow up appointments into the EMR if beyond two weeks, ordering in-house referrals and providing end of visit summary as well as educational materials as requested by the primary care provider.
• Follow up patient eligibility, scheduling the appointment, request previous records from outside facilities, and work with the providers and Prevention and Wellness Department to place the order.
• Follow up with provider’s appointment request.
• Patient contact via in person, phone or e-mail.
• Manage care coordination, ensuring appropriate follow up for all urgent care, hospital discharges, and emergency room visits as notified by alerts. This includes but is not limited to requesting medical records as well as communicating with nursing and primary care provider teams.
• Review faxes and distribute to appropriate team member bin for processing.
• Document all calls and patient contact in the medical record according to established protocols.
• Participate in appropriate training/workshops to ensure competence.
• Meet bi-weekly with Customer Service Coordinator to review workflows and identify areas for improvement
• Work collaboratively with other Health Center staff in meeting accreditation and funding requirements.
• Attend Medical Home and/or other training or meetings as required.
• Perform other duties as directed.
• Work in both locations, Brighton and Waltham

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Previous experience in medical field preferred.
• Mature, responsible, team orientated individual with ability to multi-task.
• Must be Bilingual in English and Spanish (speak, write, and understand).
• Experience in use of computer systems, EMR preferred.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Patient Care Navigator rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical, Vision & Dental Insurance

Short, Long-term Disability, Life Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.