Job description

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 50+ clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP, Galena Park ISD and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Clerk – Patient Education will provide administrative support to the Care Management / Patient Education team so they can better and more efficiently help patients and community members reach their health goals.

The Clerk will engage with patients by telephone to determine their needs for appointments and link them to services such as walk-in testing, PrEP, RD services, clinic appointments, and various health education sessions and classes. The Clerk will collect appropriate information, document in the Legacy EMR, obtain needed patient information and forms, make and confirm appointments, email telehealth credentials and/or educational materials, and perform other duties that support Care Management/Patient Education staff and programs.

The Clerk – Patient Education provides an essential function as the first link to patients on behalf of the Public Health team

Essential Functions

• Manage the Patient Education appointment request lists by contacting requesters daily, making appointments according to current scheduling guidelines, and documenting dispensations.
• Complete internal referral orders for Patient Education services daily, including contacting patients and making appointments according to current scheduling guidelines.
• Send credentials to patients for Telehealth visits.
• Collect, scan, and/or enter appropriate patient documentation and Intake Forms into the appropriate database and into the LEGACY Electronic Medical Records System (EMR).
• Perform other outgoing telephone calls for patient outreach such as follow-up on no-show appointments and appointment reminders.
• Maintain an updated Outlook calendar and Inbox.
• Attend required meetings for Care Management, Patient Education, and the agency.
• Demonstrate critical thinking skills to support problem solving to minimize lagging tasks and ensure appropriate client relationships.
• Follow the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Use oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the LEGACY Mission.
• Maintain established Legacy policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implement job responsibilities in a manner that is consistent with the LEGACY Mission and Code of Ethics and supportive of Legacy’s cultural diversity objectives.
• Perform other related duties as required

Education, Training, and Work Requirements

• High School Diploma or equivalent
• One (1) year of customer service experience, preferably in healthcare
• Bilingual English/Spanish highly preferred

Benefits

9 Holiday + 1 Floating Holiday
PTO
403b Retirement Plan
Medical / Vision / Dental (if eligible)

PTO Exchange

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into:

• 403(b) Retirement contributions

• Student loan payments / Tuition for the employee

• Leave Sharing donations to fellow employees

• Tax deductible donation to Legacy

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Houston, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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