Job description
Must be fully vaccinated for COVID-19 including two doses of a 2-dose series or a single dose of a 1-dose series prior to start date. Fully vaccinated is defined as 14 days post series completion date.
Vancouver Clinic is seeking a Patient Service Specialist to join our Patient Service Center located in Battle Ground, WA.
Full time and Part time schedules available.
Schedules:
-
Full time: Monday through Friday, 10:45am to 7:15pm
-
Part time: Monday through Saturday, 8:30am to 12:30pm, includes Sunday and one weekday off.
The right candidate will be able to work Monday - Friday, 8:00am to 5:00pm, during the training period (approximately 4-5 weeks). There is an opportunity to work remotely after successful completion of training and certain metric requirements (approximately 6 months).
Is quality customer service and compassionate patient care your priority? Do you thrive in a fast-paced work environment? In this role you will provide excellent customer service over the telephone in a Call Center environment. Will perform initial triage of phone calls per established protocols, schedule appointments, and serve as an important resource for questions and guidance to our patients through the scheduling process.
In addition to a competitive hourly pay rate, Patient Service Specialists are eligible for a generous quarterly achievement bonus following a successful completion of their orientation period. The bonus of up to $500 per quarter (prorated if you are less than full-time) is based on both individual and team achievement of established measures. Employees will receive more information about this program upon hire.
Job Duties:
- Provide excellent customer care through phone interaction with patients.
- Scheduling needs for all Primary Care service areas (including Urgent Care)
- Qualify inbound calls from patients, providers, medical facilities and pharmacies, responding or redirecting according to established protocols
- Handle emergency calls calmly and promptly according to established emergency protocols.
- Perform pre-registration function including verification of demographic and financial information.
- Serve as a resource for general and insurance referral/prior authorization related questions
- Perform pre-registration function including verification of demographic and financial information.
- Assists with basic MyChart inquiries
- Opportunity to work remotely, within the States of Washington or Oregon, based upon criteria set forth post hire.
Qualifications:
- High school diploma or equivalent.
- Previous call center experience helpful.
- Previous customer service experience required, healthcare experience helpful.
- Drive for helping others through empathy and compassion.
- Excellent customer service skills.
- Ability to manage critical customer situations with grace and composure.
- Excellent verbal and written communication skills.
- Accustomed to fast-paced work environment.
- Experience with EPIC electronic medical record system helpful.
- Knowledge of medical terminology desired.
- Ability to work independently yet operate as an integral part of a team.
- Able to organize and prioritize work.
- Proficiency with computers, software and systems.
- Must have reliable and predictable attendance.
Is quality customer service and compassionate patient care your priority? Do you thrive in a fast-paced work environment?
Pay Range:
$16.94 - $23.71
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug screen, background screen, and immunization requirements.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.