At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO)accredited by Medicare in Utah, and the only Next Generation ACO in the state, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: Your Health Above All Else

Position Summary: Our busy Revenue Cycle Team is looking for new members to join our team of Patient Service Representatives Team Lead. Our Patient Service Representatives Team Lead serves reports to the Patient Service Representative Manager. The Team Lead promotes a one-stop solution center to help our patients navigate and resolve patient account concerns from start to finish, while overseeing the success of each team member. The Patient Service Representative will directly contribute to reaching goals related to the Business Office Purpose.

Essential Job Functions:

• Leads team effort through setting a good example, communicating clearly, setting and maintaining goals.
• Provides problem resolution from start to finish on patient accounts.
• Maintain a positive relationship with patients, and Revere staff to successfully mediate patient billing complaints based upon Clinic policies and procedures.
• Works reports daily and track/resolve any recurring issues.
• Provides patient education regarding insurance coverage and billing cycles.
• Documents all account activity accurately and timely.
• Abides strictly by HIPAA laws by maintaining confidentiality and only accessing information needed to perform the accountabilities of the position.
• Contributes actively to the success of the team and Revere Health.

Qualifications:

• Required: • High School Diploma/GED.
• Demonstrated success in problem-solving, follow-through, critical thinking, listening and attention to detail.
• High level of comfort learning and operating a variety of complicated computer programs.
• Intermediate level of experience using MS Office, particularly Excel Preferred.
• Prior experience and understanding of medical billing and insurance services.
• Ability to communicate fluently in Spanish.
• Minimum of 2 years of customer service experience

Hours: 8:00am-5pm