About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous vacation, paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development programs

Job Summary

The People & Culture Partner is responsible for supporting all areas of the employee life cycle including hiring, onboarding, off-boarding, engagement, people relations, and performance management. This position will serve as a business partner, providing front-line support to management and employees at all levels of the organization, including developing and implementing effective solutions to enhance the SERVPRO Headquarters employee experience. The People & Culture Partner reports to the People & Culture Manager.

You will

• Interpret and explain human resources policies, procedures, laws, standards, or regulations.
• Conduct effective, thorough, and objective employee investigations and addresses employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
• Assist in the employee offboarding process and ensure that necessary employment termination paperwork is completed.
• Provide management with information or training related to performance appraisals, counseling techniques, or documentation of performance issues.
• Analyze employment-related data and prepare required reports.
• Support and collaborate on DEIB initiatives.
• Manage corporate community involvement to include annual employee giving campaigns and community outreach events.
• Plan and execute employee engagement and culture initiatives, including the oversight of employee recognition programs
• Serve as a secondary systems administrator on all HR systems.
• Maintain a pulse on the cultural well-being of the organization through facilitation of employee feedback through surveys, conversations, observations, etc.

• Maintains knowledge of legal requirements related to day-to-day management of employees, reducing risk, and ensuring regulatory compliance.
• Provides HR policy guidance and interpretation and assists in the development and implementation of policies and procedures.

• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention, including preparing, or implementing retention programs.

• Maintains and processes all unemployment notices and other potential charges in a timely, efficient manner and attends unemployment hearings when necessary.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Provide backup to corporate recruiting and other HR staff.
• Perform internal compliance audits to ensure all compensation practices are in compliance with applicable federal, state, and local laws.
• Assist with special projects, HR-related trainings, and other duties as assigned.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Minimum of 3 years’ human resource generalist experience required.
• Bachelor's degree in Human Resources or related field and relevant industry experience.
• PHR, SPHR, SHRM-CP or SHRM-SCP certification is preferred.
• Knowledge of general human resources functions and tasks.
• Proficient with MS Office programs and HRIS database system maintenance and reporting.
• Excellent organizational and communication skills (both oral and written).
• Professional, customer-service oriented interpersonal skills and the ability to develop a quick rapport with internal team.
• Ability to multi-task and prioritize and be detail-oriented with a high degree of accuracy. Must be flexible with high reliability and able to maintain strict confidentiality.
• Ability to work independently and on a team within a fast-paced environment.

SERVPRO is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.