Job Summary

The Pharmacy Clerk will help our communities thrive by assisting with the fulfillment of patient orders to ensure patients receive their medications on time. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Accountabilities:

Under the direction and supervision of the Pharmacy Manager, the Pharmacy Clerk will serve as the Logistics Specialist assisting members by providing support to the Care Team, supporting patient needs and facilitating patient medication deliveries to support member compliance with treatment plans.

• Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information
• Provides telephonic follow up with members to provide cost and logistics information
• Coordinate delivery of medications to the patient
• Serve members by providing information, responding to requests, resolving problems and collecting payments
• Provides information to members by verifying understanding of request, answering questions, and offering assistance
• Collects payments by receiving and recording payments
• Manages the payment calendar
• Resolves billing problems by identifying the problem, explaining procedures and forwarding required adjustments
• Improves quality results by evaluating processes and recommending changes
• Accomplishes customer service and organization mission by completing related results as needed
• Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records
• Maintain accurate patient/client profiles
• Comply with established procedures, rules, and regulations
• Completes clear and concise documentation in the Pharmacy System
• Professionally answer phones and direct customer calls to the appropriate personnel
• Handle customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notify the pharmacist of any issues
• Promoting teamwork, professional service, and clear communication
• Recognizes and adheres to the scope / limitations of job requirements
• Performs other related duties as assigned

• High school diploma or equivalent.
• Strong communication and customer service skills
• Work a flexible schedule, including evenings and weekends
• Ability to read and transcribe pharmaceutical information
• Stand for long periods of time, sit for intermittent periods of time
• Bend, reach, climb, squat, lift, push, or pull a minimum of 40 lbs.
• Verbal communication with patients, team members, logistics companies and insurance plans
• Multi-tasking
• Customer service
• Quality Focus
• Thoroughness, attention to detail
• Problem solving
• General math skills