We are in search of an experienced Manufacturing Planner.

You will provide service support to our customers in an office setting within complete COVID-19 guidelines. This position does not require in-person customer contact. You must be committed to providing outstanding customer service.

The target is to ensure excellent customer service standards, provide meticulously accurate manufacturing quotes, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Our company has been in business for more than 65 years.

We offer great benefits and are willing to provide training to the right candidate who demonstrates a solid work ethic and great account service skills.

Responsibilities:

• Learning our manufacturing operation and translating that knowledge into quoting/costing of manufactured products
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Offering support and solutions to customers in accordance with the company's customer service policies and guidelines, in a friendly and professional manner.
• Identifying and assessing customers' needs to achieve satisfaction
• General office administration support

Skills needed:

• 2+ years of customer support experience planning/quoting in the manufacturing industry
• Strong ability to take in technical info and translate it into costing and planning
• Mechanically inclined
• Good with math including decimal conversion
• Ability to read basic prints
• Excel proficiency
• Ability to learn industry specs and research standards
• Ability to learn quickly and adapt
• Patience in learning the quoting process. This has a long learning curve
• Effective telephone communication skills, with the ability to discuss and problem solve situations that could arise with the customer
• Achieve and maintain rapport with customers and work to give them the best possible service regularly
• Ability to multi-task, prioritize, and manage time effectively
• Microsoft Office Suite Proficiency
• Strong attention to detail
• Positive and professional demeanor
• This position will provide the successful candidate with the chance to learn new skills, work as a team, and build a career
• Trend or manufacturing accounting experience a plus

This job could be perfect for you. Apply! We look forward to meeting you!

Our company has a full benefits package including health, dental, and vision. We offer paid holidays, paid vacation days, paid sick days, and a 401K plan.

Our company remains open as an essential business to serve our communities by delivering critical supplies.

Salary is commensurate with experience and proven ability

1st shift

Job Type: Full-time

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.