Under direct supervision of the Practice Manager and guided by the protocols of the Orthotic and Prosthetic Department, the Scheduler functions as the primary contact for new and established patients requiring assistance.

Scheduler will pre-register, schedule appointments, verify insurance, and coordinate required medical and financial information for all new patients as needed. Will have constant contact with patients, referring doctors, and the entire UCSF community. Will be on the telephone and email constantly, triaging patient appointments, ensuring that patients are accommodated with appointments as quickly as possible, are scheduled with the correct practitioner, and ensuring that referrals and authorizations are in place prior to appointments if required.

Scheduler will ensure they are meeting the benchmarks of the medical center in terms of number of calls answered and that their customer service is of the highest priority. Must have exemplary customer service and telephone skills, accuracy is critical. Will be able to manage templates in Apex.

Works as a team member with other practice staff and consistently projects a professional and courteous demeanor. Required to comply with the Medical Center House and Telephone Standards. Exemplary customer service is essential, as this individual is the first point of contact for a patient calling the clinic. Must treat all patient encounters and information with discretion and confidentiality per HIPAA.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

The Department of Orthopaedic Surgery is responsible for the department's academic, teaching, patient care professional services and research activities under the UCSF School of Medicine (SOM). The department has over 250 academic and staff personnel at multiple sites (University of California - UC, Mt. Zion, Mission Bay - MB, San Francisco General Hospital - SFGH, and San Francisco Veterans Affairs Medical Center - SFVAMC). The Orthotic and Prosthetic Department provides joint patents care with numerous services across the UCSF health care system.

• Experience in a clinical front desk setting
• Experience in health-related or customer service
• Experience with multi-line telephone systems
• Knowledge of insurance benefits and terminology
• High School diploma or equivalent including four years of related administrative experience; or an equivalent combination of education and experience
• Proficient keyboard and computer skills, including but not limited to, Microsoft Office
• Possess the proven ability to handle multiple projects simultaneously and be able to set priorities that accurately reflect relative importance of job responsibilities
• Pleasant, calm, friendly demeanor. Flexible, good interpersonal skills, ability to keep a professional manner even under pressure
• Ability to recognize and resolve problems, and to assess need for supervisor intervention
• Ability to work both independently and in teams; be self-directed and have the ability to follow through on specific assignments with accuracy and minimal direction
• Strong verbal communication skills. Proven ability to communicate effectively over the telephone with vendors, peers and clinicians
• Demonstrates courtesy and overt helpfulness in all interactions

• Fluency in Spanish
• Experience working with Epic/Apex
• Knowledge of the discipline of Orthotics and Prosthetics
• Knowledge and ability to use anatomical terminology

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Campus

004819 PRACTICE CRD 2

Administrative Support

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Career

100%

Parnassus Heights (SF)

Days

8 Hours

Monday-Friday, 8am-5pm