Job Summary

Supports Border States Services department initiatives by implementing strategy to deliver enhanced and innovative service products categorized in Workforce Augmentation. Works with stakeholders to identify required resources to manage products through entire lifecycle. Conducts initial market and design research relating to new service products. Assesses financial and technical feasibility, estimates final product cost, price, and margins, and develops strategy to bring to fruition. Interfaces with sales leadership and customers to identify needs and determine solutions. Identifies and evaluates new vendors or suppliers as needed. Manages resources to support service products and leadership of ongoing maintenance and tuning.

Responsibilities

Essential Functions

• Develops and launches future service solutions and prototypes based on market potential and customer value.
• Conducts fitness acceptance testing and forecast demands.
• Deploys organizational roles and responsibilities as it relates to Workforce Augmentation initiatives and ensures Border States is properly resourced to support services products.
• Delivers meaningful products that drive growth and create differentiating value in our core markets.
• Creates standard operating procedures to provide clear understanding of best practices.
• Develops and provides training to support BSE services.
• Leads collaboration and support efforts, with focus on the regions, to develop and promote services which increase revenue and customer satisfaction.
• Engages key stakeholders across the organization to support our service offering.
• Evaluates existing services within Workforce Augmentation and enhances or identifies gaps in current offering and develops new services to provide our customers with focus on customer satisfaction and customer success.
• Increases adoption of services in our regions through solid communication plans, training and resource requirements.
• Collaborates on financial models to ensure competitive advantage and profitability.
• Collaborates with sales and marketing, regional and area leadership and field sales to develop strategies to promote services which achieve share of wallet growth.

Non-essential Functions

• Participates in and provides leadership within industry associations and attends events which provide a platform to learn about emerging trends and develop relationships.
• Participates in and assists with sales and marketing events, trade shows and training programs to promote and enhance service suite.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Four-year business, sales and marketing or technical degree or the equivalent in work experience.
• Minimum of four years of experience with knowledge and technical competence in customer operations in the construction, industrial and utility markets.
• Minimum of four years of electrical distribution experience in roles of customer service, marketing or sales with knowledge of BSE product lines and applications.
• Customer inventory and project management experience helpful.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), internet, email and SAP software preferred.

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Excellent interpersonal, written and verbal communication skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Ability to foster teamwork.
• Ability to develop and mentor others.
• Decision-making skills.
• Ability to drive strategic direction.
• Ability to build collaborative relationships.
• Technical expertise.
• Project management skills.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Frequently
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.