Job description
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
The Product support Analyst will report to the Fund Admin Product Team Leader or Fund Admin Product Manager. This specific role has responsibility to execute Fund Admin Product Team strategy by performing following tasks:
- Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,
- Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),
- Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation/improvement initiatives,
- Execute automation and CRD/Sylvan development projects with collaboration from Business Lines and Systems,
- Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,
- Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,
- Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,
- Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,
- Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,
- Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,
- Provide application training to end users,
- Create and maintain system documentation and best practice guidelines,
- Take part in team training sessions and complete webex/on-line courses which may be relevant to the role.
Skills
- BS/BA degree, and/or equivalent work experience.
- 2 to 3 years Fund Accounting experience required.
- 0 to 2 years prior business analyst experience required.
- 3 to 5 years related experience in the financial services industry.
- Prior exposure to financial service systems projects and support.
- Working knowledge of BBH OMEGA/STAR.
- Understanding of custody and fund accounting operations; knowledge of fund administration applications is a plus.
- Written and verbal communication skills.
- Aptitude for understanding global business considerations when implementing new business systems.
- Working knowledge of Excel and/or Access.
- Ability to work with business users and systems personnel in a team environment.
- Knowledge and experience preparing and executing test scripts are preferred.
- Hands-on experience with software spreadsheets, report writer packages, database applications, programming, and establishing quality assurance procedures a plus.
What We Offer
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
Full time Boston
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