Are you interested in joining a new and exciting program and a great new team that benefits Washington State’s low-income working families and individuals? Here at Washington State Department of Revenue (DOR), we have another exciting opportunity that provides an incredible public service opportunity.

We are hiring a dynamic leader that will serve as an integral member of the Working Families Tax Credit (WFTC) leadership team in a newly established program for Washington State’s low-income working families and individuals. The Program Coordinator will ensure fair and uniform application of tax rules and laws in the administration of the WFTC program within DOR. They will provide oversight and leadership for the Compliance, Call Center, and Desk Examination Teams.

DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

If you are up to this exciting challenge and meet the required qualifications, then you could be exactly what we are looking for.

This position will:

• 
  Manage three first line managers responsible for the Compliance Team, Call Center Team, and the Desk Examination Team.
• Provide leadership, mentoring, human resources development and training to first line supervisors.
• Act as a business lead on implementation of agency strategic business plan projects and large-scale IT projects.
• Manage the statewide WFTC program to ensure the program is administered to meet legislative intent.
• Implement appropriate financial controls for the program, including implementing procedures new to these teams.
• Work with division managers to coordinate agency education efforts.
• Increase efficiency and reduce applicant burden by streamlining systems and processes and proposing legislative changes.
• Ensure the team works cooperatively to make strategic decisions involving division policies and programs to achieve continuous high performance.

Please ensure that your application materials address the following qualifications~

A Bachelor’s degree in Business Administration, Accounting, Public Administration or closely allied field.

Competencies:

Advanced knowledge of program administration policy development, strategic planning, general management principles, organizational development, and supervisory staff management.

Experience in project management and information systems analysis, design and testing.

Working knowledge of the mission critical computer systems used to maintain and adjust taxpayer information (ATLAS).

Advanced knowledge of operations management theory and practice and the ability to apply these in the management of workloads at the section and division level to provide high quality service to the department’s customers. Advanced knowledge and experience utilizing project management. Ability to manage statewide programs in a constantly changing technological environment; analyze and restructure workloads and work methodology as technology is implemented.

Working knowledge of budget development and expenditure analysis and monitoring.

Working Knowledge of the Washington Revenue Act 1935 as amended; broad knowledge of the Revised Code of Washington as well as court cases, Washington Tax Decisions, rule and policies that affect tax administration programs; the procedural and technical interfaces with other state agencies, local governments and other divisions within the Department of Revenue; and management responsibilities and protocol to perform effectively in a variety of internal and external situations.

Employs and acts upon strategic thinking and understand the “big picture” of agency-wide operations and policy. This position plays a role within the agency as decisions affect large populations of taxpayers as well as other divisions within the agency.

Demonstrate effective oral and written communication skills, and the ability to motivate, coach and mentor employees, assess training needs, and evaluate individual employee performance. Ability to facilitate effective team building skills.

Advanced understanding of personnel rules and regulations including the collective bargaining agreement, affirmative action, and diversity regulations.

Advanced knowledge of agency and division policies, procedures and practices for the recruitment, hiring, promotion and retention of a high quality, diverse workforce.

To be considered:

• 
  Complete the online application in detail.
• Attach a current resume'.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

At Revenue, we put employee safety first and foremost. We will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method.

Questions?

My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737.

To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.