About Thentia

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

About the role

The Program Manager leads a portfolio of clients for a region. A region could be a single state/country or a group of states/countries. You will own the successful delivery of implementations of our core Thentia Cloud product including scope, budget, timeline and resource management across a portfolio of projects at various stages of the implementation life cycle. You may have a team of additional project manager(s) and/or project coordinator(s) to lead, as well as liaising with other teams of Business Analysts, Technical Directors, and product specialists. You will be expected to lead the transition from implementation to ongoing support through our Service Desk team. Having a thorough understanding and experience in regulatory environments (specifically, professional regulation) is helpful for success in this role. Experience working locally in the state or region is an important qualification. Additionally, having experience managing a portfolio of clients that range from small to enterprise is a key qualification.

Responsibilities

• Take accountability for the successful delivery of implementations of the Thentia Cloud product across a set of clients
• Manage the relationship with the client and ensure expectations are managed around scope, timeline and budget.
• Follow established standards for resourcing, budgeting, timeline and product implementation.

• Identify change and drive the change request process for scoping out new work that is over and above existing Statements of Work.
• Identify and lead the resolution of project issues; devise effective ways of reaching project objectives in the most cost/time-effective manner while considering unique business conditions for the client
• Act as an escalation point for client implementation issues and proactively identify implementation risks.
• Collaborate with other senior delivery leaders within the Operations team to establish best practices, processes and standards for delivery
• Work with sales team to transition opportunities from the proposal stage into Delivery

Qualifications

• Expert-level knowledge of project and change management, methodologies, techniques, processes, and approaches
• A natural problem-solver and strategic thinker; able to bring clarity to chaos and navigate through ambiguity
• A positive, collaborative, and friendly attitude
• Technical IT experience (e.g., Public Cloud, QA, Software Development, Data Migration, Integration)

• Solid project management background at a senior level, with experience running technology implementations
• Strong influence and persuasion skills at all levels, up to and including C-level
• Strong risk management, governance, and compliance background
• Strong understanding of the Project Lifecycle (PLC); System Development Lifecycle (SDLC); and Agile delivery components and frameworks (e.g., Scrum, Kanban, etc.)
• Experience in implementing a SaaS product within a client specific environment

• Experience leading implementations with a regulated or government or regulatory agency environment
• Experience as a consultant with enterprise clients
• Experience working in a highly secured, regulated environment (e.g., ISO 27001, SOC 2, PCI) and managing technical aspects of solutions designed for regulated environments
• Strong writing, communication and presentation skills

• Strong analytical and problem-solving skills
• Work well with a diverse team in a fast-paced environment
• Excellent time management, written and verbal communication skills
• Exceptionally organized with strong attention to detail
• Comfortable in a remote-first work environment

• Ability to travel to client sites

Nice to have

• Formal professional project management certifications such as PMP or Prince 2 is an asset
• Experience working with or consulting with government or regulatory agencies or public sector organizations

• Familiarity with Microsoft Office 365 suite
• Experience with the AGILE delivery model
• Familiarity with JIRA

We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.

We are a hybrid workplace: At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because:

• It’s noticeably and positively different when we have people together
• Being all remote is pretty impersonal and can be isolating
• Serendipitous interactions can spark new big ideas and innovation

• Problem solving and sharing ideas in real time moves us forward faster
• Cross group collaboration makes us stronger
• Having fun, together helps us win together
• Best of all…feeling the energy in the room around ideas and wins is incredible!

Compensation

Thentia provides employees with a competitive base salary along with:

• Full Health Insurance coverage (programs vary for each country)
• Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
• Parental Leave

• Year-end bonus potential (for eligible roles)
• Professional development & training, including Udemy Business

Our Commitment

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.