Job Purpose

The Quality Coordinator functions under the direction of, and in coordination with, the Quality Nurse Manager. Coordinates the Organizations patient experience and risk management initiatives. Responsible for handling patient inquiries and complaints relevant to their care at OHCC. Coordinates and implements programs and initiatives to promote safety and reduction of liability to the Organization. Evaluates emergency preparedness readiness and patient safety mechanisms. Is an integral member of the Risk Management Team. Individuals must be able to manage demanding workloads with accuracy.

Essential Job Functions including, but not limited to:

• Satisfies Core Competencies:

• Knowledgeable of Federally Qualified Health Center (FQHC) standards of care and requirements
• Knowledgeable of safety/risk management regulatory bodies including OSHA, HRSA, FTCA, CDC

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  Patient Experience

• Establish a rapport with the patients, families, and community groups to understand what a positive experience at OHCC would encompass.
• Responds to and investigates complaints and / or concerns then effectively communicates resolutions to the appropriate staff and departments.
• Works with staff and departments to limit or resolve delays in service / treatments and communicate such delays effectively.
• Acts as an intermediary to OHCC administration on behalf of patients, families, and community groups.
• Makes follow up calls to patients and families and solicit feedback about their experience and forward questions and concerns to appropriate departments
• Educate healthcare professionals and staff on various ways to improve the overall experience as it relates to trends, patient feedbacks, and satisfaction scores.
• Attend CAB meetings to interact with patients, stakeholders, and community groups to communicate the OHCC vision for a positive patient experience.
• Consults, collaborates, and cooperates with peers, administration, and other healthcare providers in a professional manner to assist in improving the quality and efficiency of patient care.
• Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.

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  Risk Management
  • Promotes and maintains a safe working environment for all staff and ensures that all Risk Management & Safety strategies, policies, and procedures are implemented.
  • Conducts periodic emergency preparedness exercises and evaluates organizations response.
  • In conjunction with other staff on The Risk Management Team, assists in identification of potential risks through risk assessment, analysis of accidents/incidents and near miss incidents, periodic safety inspections and/or audits. Makes recommendations to reduce, prevent or eliminate risks identified
  • Compiles organization-wide risks and trends, and collaborates with Director of Risk Management develop interventions to address them
  • Maintains records of all FTCA-required trainings
  • Participates in Health, Safety, and Emergency Planning Committee’s as required
  • In conjunction with other members of the Risk Management Team, implements The Organizations Risk Management Strategy and Emergency Plan

• Utilizes improvement methodologies to facilitate improvement initiatives which may include coordination, dissemination, and implementation of action plans.
• Maintains necessary records and reports of services/program activities as requested by Director of Risk Management.
• Maintains the Organization’s Basic Life Support (BLS) program
• Promotes a culture of Safety and a Just Culture throughout the organization
• Assists/coordinates quality and employee health initiatives as assigned
• Other risk management tasks as assigned

• 
  Reporting and Program Development

• Ensures all data reporting timelines are met
• Participates in regulatory site visits and preparedness activities as needed
• Attends and participates in staff, department, and committee meetings
• Abstracts, analyzes, trends, and reports data to various committees using spreadsheets and graphs as indicated
• Prepares and presents in-service and training programs as requested
• Provides clear, concise written and verbal communication skills, organizational ability, objective judgment, self-direction, and motivation

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  Workforce Development:

• Responsible for maintaining up-to-date knowledge, skills, and abilities
• Attends and participates in in-service, monthly staff meetings, continuing education offerings, community training events, conferences, and webinars as appropriate

Required Education:

Bachelor of Science or Associate degree in associated field, preferred

Skills, Licensure and Knowledge Requirements:

• Active Medical Assistant certification

• Minimum of 3-5 years of experience with prior experience in healthcare, continuous quality improvement, and leadership preferred
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word
• Current Basic Life Support (BLS) Certification required; Instructor certification preferred

Physical Demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach
• Specific vision abilities required include close vision requirements due to computer work
• Light to moderate lifting is required

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Travel or Special Requirements:

Driving during the workday as well as local or out of state travel may be required to perform job duties.