Job description

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Job Summary
Contributes within Ground Ops Project Execution in working with Leadership across all operational departments to execute against the Company's strategic plan. Maintain, advance, and support Ground Operations in its responsibility to deliver a safe, reliable, low cost product to our Customers via the delivery of high quality project delivery and innovative business process design.
Responsibilities
Responsible for facilitating and leading cross-departmental coordination to support planning decisions, foster innovation, align routine activities, and drive joint solutions
Serves as a trusted resource to assist Leadership, Employees, and other departments in understanding Ground Ops Project Execution purpose, current initiative workload, and methodology for project/initiative delivery
Recognizes and articulates the future state through an understanding of internal and external challenges, identifying unique opportunities to create value and engage Employee and stakeholder involvement
Critically evaluate information gathered from multiple sources and reconcile conflicts to establish a comprehensive understanding and to distinguish user/Customer requests from the underlying true needs
Analyze operational performance, business process, Customer insights, and future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
Assess and prepare the operation to meet future needs (e.g., flight schedule changes, revenue initiatives) by evaluating process and technology alternatives and developing recommendations to support decisions and shape next phases of work
Owns or provides guidance to strategic techniques, models, and tools
Responsible for delivering and ensuring appropriate, proactive, and effective, communication is taking place with between Ground Ops Project Execution and all levels of the organization including internal and external Customers and applicable vendor/contract services
Able to work as part of, and Lead a Team while refraining from reaching conclusions, acting without group consensus, or asserting own values until all perspectives are heard
Habitually serve as a change advocate by demonstrating behaviors that support new direction and new tool/process integration
Must demonstrate a positive attitude and encourage Employees to think beyond current work processes to innovate
Pursue functional and professional development opportunities within the Company and the industry
Responsible for tactical planning and understanding of program management and project management
Responsible to ensure adherence to project governance, development and inclusion of performance management, development and validation of business cases and project charters, maintenance of appropriate documentation, and appropriate use of resources and funding
Recognizes and manages project risks, dependencies, and scope ensuring appropriate level of priority, visibility, escalation, and mitigation
Owns and oversees the gathering of requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process analysis, and task and workflow analysis
Ensures relevant process measurement, procedure evaluation, and application testing takes place in alignment with project management and lean methodology
Responsible for project/initiative specific change management planning and execution, ensuring each strategy is focused on stakeholder buy in and long term adoption
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Demonstrated experience using Microsoft Office products - Word, PowerPoint, and Excel proficiency required
Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
Self-motivated with the ability to evaluate future opportunities, oversee business insights analysis, lead process diagnostics, and cultivate recommendation development
Must be able to work within regulatory constraints with an open mind and Team player mentality
Demonstrates good judgement managing confidential/sensitive information
Ability to identify and apply a wide range of influencing strategies based on the situation and personalities involved
Demonstrates the capacity to be aware of, control, and express one's emotions judiciously and empathetically, in order to achieve goals, develop and maintain interpersonal relationships, and influence the emotions and motivations of others
Analytical, independent thinker that has the courage to challenge the status quo, provoke thought, initiate debate, and be decisive, even in ambiguous environments
Recognize and clearly define problems using various techniques to systematically analyze and weigh alternatives and propose solutions
Exhibits the ability to be an attentive, active listener, capable of identifying unstated needs, verifying messages, and clarifying expectations to help others reach agreement
Displays poise and confidence in formal communication, written, verbal, and presentation, to various levels of the organization including Customers, subject matter experts, Company and union Leaders, and Sr. Leaders.
Able to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations
Ability to own, oversee, organize, and balance multiple concurrent initiatives, projects, and/or assignments
Can utilize Excel to perform basic data analysis, including the use of formulas, pivot tables, and lookups. Also proficient in PowerPoint, capable of constructing detailed, articulate, and standardized presentations
Thorough understanding and application of project management techniques and change management principles
Ability to recognize corporate strategy via effective initiative and work stream oversight, including ensuring appropriate resource engagement and initiation of cross departmental collaboration
Lead cross-functional Teams to deliver projects and services on time, within budget, and within agreed upon scope
Effectively follows Leadership direction
Education
Required: High School Diploma or GED
Required: Bachelor's Degree or 4 years relevant work experience
Experience
Required: 4+ years analytical/operational experience
Required: 2+ years project management methodology
Required: 2+ years process design and implementation experience
Preferred: Experience owning/leading work through each phase of the project development life cycle
Preferred: PROSCI or ACMP methodology experience
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, walking, kneeling, reaching, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel (moderate travel as requested by Leadership)

Southwest Airlines is an Equal Opportunity Employer.
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